Service Projects Manager

Position: Service Projects Manager (Permanent)
Anderson Knight is delighted to be Partnering with our client who a specialist manufacturer with a global reach. They are looking to appoint an experienced Service Project Manager.

This is a high impact role where you’ll have genuine ownership, visibility, and influence. You’ll work closely with senior leaders, shape service strategy, and deliver improvements that make a real difference to our people and our customers. If you’re someone who loves delivering meaningful change, this role gives you the platform to make your mark.

About the role.

Service Projects

• Lead and deliver service led projects from initiation through to full implementation

• Support the creation, launch, and ongoing enhancement of new service products

• Improve service processes, tools, and ways of working to drive consistency, efficiency, and performance

• Maintain project momentum, manage risks, and ensure each initiative delivers measurable results

• Take full accountability for delivery—not just coordination

Customer Experience (CX)

• Own the customer experience agenda across the entire Service business

• Establish, maintain, and improve CX measurement and scoring frameworks

• Work with operational teams to identify root causes and deliver practical, meaningful improvements

• Drive sustained improvements in customer outcomes and overall CX performance

Continuous Improvement (BOS)

• Strengthen and support our continuous improvement programme

• Use our Business Operating System (BOS) to structure project delivery and track performance

• Lead service maturity assessments and drive the actions needed to increase maturity scores

• Ensure improvements are embedded into day to day operations so they stick

Collaboration & Stakeholder Engagement

• Partner effectively with all Service teams to deliver shared initiatives and goals

• Build strong relationships, influence without authority, and gain buy in across departments

• Act as a central point of coordination for service wide change and improvement projects

About you ?

• Proven experience delivering projects within a service, operations, or customer-focused environment

• Demonstrated ability to take ownership of projects and deliver measurable outcomes

• Experience working across multiple teams and influencing stakeholders without direct authority

• Strong understanding of service operations and end-to-end service delivery
Internal

• Experience improving customer experience using data, insight, and feedback

To apply for this position, please click on the link below