Helpdesk Administrator

Overview

Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire.

Role Overview:
This is a key position supporting a busy office and field-based team by providing essential administrative and helpdesk support. The successful candidate will play a pivotal role in coordinating operations, managing customer interactions, and ensuring the smooth delivery of services across multiple contracts.

• Act as the first point of contact for incoming phone calls and enquiries.
• Update and monitor customer portals.
• Assist with invoicing and raising jobs using CLIK software.
• Create RAMS (Risk Assessments and Method Statements) for customers.
• Liaise with engineers and chase weekly job sheets.
• Manage and book training courses, maintaining internal training records.
• Oversee company vehicles, including booking servicing and MOTs.
• Support internal audits in line with ISO standards.
• Complete and submit forms for company accreditations.

• Previous experience in a helpdesk or administrative role, ideally within a service or engineering environment.
• Familiarity with job management systems such as CLIK or SIMPRO (desirable).
• Excellent communication and organisational skills.
• Strong attention to detail and ability to manage multiple priorities.
• Proficient in Microsoft Office applications.
• Knowledge of RAMS and ISO auditing processes would be advantageous.

• Monday to Friday, 8:30am - 5:00pm (1-hour lunch break).
• Salary of £26,000 - £27,000 per annum, depending on experience.
• 28 days holiday per year, inclusive of bank holidays.
• Company pension scheme.
• Free onsite parking.