Customer Service Representative

Join to apply for the Customer Service Representative role at Florence Bank
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Provides superior customer service to customers while placing an emphasis on relationship building.

Easthampton Office, Easthampton, MA, US

$20.81 to $28.61 per hour (commensurate with experience).

1692

Full-Time, Regular

Entry Level

Other

Banking

• Competitive salary
• Generous paid time off
• 12 paid holidays
• Dynamic work culture
• Fun work environment
• Weekly pay schedule
• Medical, dental, vision and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year

• Consistently provide superior professional service to internal and external customers.
• Consistently meet expectations of teamwork, punctuality, and regular, reliable attendance.
• Open, maintain, and service deposit accounts and ancillary services.
• Demonstrate an understanding of trusts, POAs, and estates.
• Professionally answer questions and resolve problems for customers and staff.
• Perform a variety of customer service‑related tasks, including redeeming U.S. Savings Bonds, notarizing documents, and processing domestic/international wires.
• Create awareness about products and services through needs exploration and rapport building.
• Make referrals as appropriate.
• Assist in attaining branch sales goals by supporting and participating in branch campaigns.
• May act as a safe deposit custodian by establishing and closing safe deposit contracts, processing payments, and providing box access.
• Possess complete knowledge of teller functions to assist as a teller as needed.
• Provide support to all branches.

• Assume additional responsibilities as requested.

• High school diploma or GED required; additional courses or CFT classes preferred.
• Minimum of two years of retail banking and/or customer service experience with demonstrated leadership and communication skills.
• Strong communication and interpersonal skills.
• Strong knowledge of current technology and ability to adapt to changing technology.
• Demonstrated commitment to customer service.

Work in an office environment. Use computer keyboard for extended periods (90%) to enter transactions or obtain account information and complete forms. Extensive use of telephone. Stand or sit for extended periods (up to 7.5 hours per day). Count cash/coin for extended periods (up to 6 hours per day). Carry bags of coin (up to 25 pounds). Ability to wear headset for extended periods to communicate with drive‑up customers.