Parts Supervisor

Parts Supervisor Overview

We're seeking an experienced Parts Supervisor to join our busy dealership/service centre. You'll play a key role in managing the day‑to‑day running of the parts department, ensuring efficient stock control, smooth workflow, and excellent customer service for both retail and workshop customers.

• Oversee the daily operations of the parts department, ensuring targets and deadlines are met.
• Supervise, train, and support parts advisors to deliver outstanding service.
• Maintain accurate stock levels and ensure all parts are ordered and stored correctly.
• Liaise closely with the workshop and service teams to ensure parts availability.
• Handle customer and trade parts enquiries efficiently and professionally.
• Monitor and manage departmental performance including margins, turnover, and KPIs.
• Ensure manufacturer and company standards are maintained at all times.

• Previous experience in a Parts Advisor or Senior Parts role, ideally within the motor trade.
• Strong leadership and communication skills.
• Excellent organisation and attention to detail.
• IT literate with experience using DMS systems (e.g. Kerridge, Pinnacle, CDK).
• A proactive and positive attitude with a focus on customer satisfaction.