Financial Assessment Assistant

Financial Assessment Assistant – East Sussex County Council

Do you enjoy working in a fast‑paced administration environment? If you can work with a high degree of accuracy, have a confident telephone manner and can interact with the public in a positive, professional way, we would love to hear from you!

We are recruiting Financial Assessment Assistants to join our Financial Assessment Team, working in Adult Social Care and Health Financial Services. As part of the team you will be integral to delivering best outcomes for people. Your key responsibilities include dealing with calls from service users and stakeholders, completing financial assessments, corresponding with and providing written outcomes to people and their representatives, maintaining clear records, and taking responsibility for your day‑to‑day work.

• Have active listening skills with a professional and helpful telephone manner
• Be able to meet deadlines
• Be confident in processing financial data and information accurately
• Identify and escalat[e] complex queries
• Use a wide range of IT systems such as Word, Outlook, Excel etc.
• Be a positive, proactive person with a “can‑do” attitude and willing to provide assistance that supports the best outcomes for people, their representatives and carers
• Desire to be part of a supportive and collaborative team

• Ability to plan and organise a varied workload, occasionally working to short deadlines.
• Ability to work under own initiative with a high degree of accuracy.
• Ability to maintain accurate electronic records of all interactions.
• Ability to provide effective customer service, including providing clear and succinct advice and responding appropriately to customers’ needs.

To apply for this role, please follow the “Apply Now” button above and upload your CV and a Supporting Statement. Your Supporting Statement will be used to shortlist applicants; please address how you meet all the criteria in the person specification using your relevant experience, education, or interests.

Please download the Job Description and Person Specification for more information.

Interviews will take place in person at St Marys House, 52 St Leonards Road, Eastbourne, BN21 3UU
, during the week commencing 2 February 2026. If you are unavailable on these dates, let us know and we may schedule an alternative date.

We offer flexible hybrid working, and you will be provided with all equipment you need. You will be required to attend the Eastbourne office one day per week on a rota basis, with daily attendance at the office during the first few weeks of induction and initial training.

We offer a diverse range of benefits to support your employment. Vocational training via apprenticeships is available: discuss with the hiring manager and apprenticeship team what qualifications would be relevant.

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services. If you have lived or worked abroad, evidence of an overseas police check is required.

Salary will be pro‑rated if the position is part‑time or term‑time only.

If you require sponsorship to work in the UK, please let the hiring manager know in your application so we can check eligibility.

If you need any reasonable adjustments due to disability, please contact the hiring manager using the above contact details.

For an informal discussion about this opportunity, contact Georga O’Brien, Officer Manager at georga.o' to arrange a call.