Resident Liaison Officer; RLO

Position: Resident Liaison Officer (RLO)
Resident Liaison Officer (RLO)
Lewes & Eastbourne Area
£30,000 - £40,000 (depending on experience) + Company Van

We're working exclusively with one of the UK's fastest growing social housing contractors, known for delivering high-quality external refurbishment projects across the residential and education sectors.

Due to continued growth and the award of a flagship project worth over £10m, they are now looking to appoint an experienced Resident Liaison Officer to support the delivery of a major roofing refurbishment scheme across the Lewes and Eastbourne area.

This role will be a key part of the project team, acting as the main point of contact between residents, the site team and the wider business to ensure works are delivered smoothly with minimal disruption.

Key Responsibilities for the RLO

- Act as the primary point of contact for residents throughout the roofing refurbishment works
- Build positive relationships with tenants and address queries or concerns in a timely and professional manner
- Carry out resident consultations prior to works commencing
- Provide clear communication to residents around programme dates, access requirements and any disruption
- Distribute letters, newsletters and updates regarding upcoming works
- Coordinate access to properties where required and support the site team with scheduling
- Handle complaints professionally and escalate issues where necessary
- Maintain accurate records of resident interactions and project communications
- Ensure residents are kept informed throughout the lifecycle of the works

Requirements for the RLO:

- Previous experience working as a Resident Liaison Officer within social housing or refurbishment projects
- Strong communication and interpersonal skills with the ability to build trust with residents
- Experience working on external refurbishment or roofing projects would be advantageous
- Organised and proactive with strong problem solving ability
- Full UK driving licence

This is a great opportunity to join a forward thinking contractor that is expanding rapidly, with a strong pipeline of work and a supportive leadership team.

To apply or find out more, contact Sam Taylor on (phone number removed) or reply to this advert to arrange a confidential chat.