Customer Service Rep

At Pat Armstrong Ford, we take pride in delivering exceptional service experiences to our customers. Our Service BDC team plays a crucial role in connecting with guests, managing inquiries, and ensuring a seamless transition from appointment scheduling to service visits.

• Inbound and Outbound Communication:
  Handle incoming calls, emails, and online inquiries promptly and professionally. Assist customers with service‑related questions, schedule appointments, and provide follow‑up.
• Appointment Scheduling:
  Efficiently manage service appointments, ensuring optimal utilization of our service bays.
• Customer Relationship Management (CRM):
  Utilize our CRM system to track service requests, monitor progress, and provide timely updates to clients.
• Service Reminders:
  Proactively reach out to customers for routine maintenance reminders, recalls, and service campaigns.
• Collaboration:
  
  Work closely with our service advisors, technicians, and parts department to ensure smooth service operations.

• Customer‑Centric:
  You excel in providing outstanding customer service and building strong relationships.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills are essential.
• Tech‑Savvy:
  Comfortable using CRM systems, email, and other digital tools.
• Organized:
  Ability to manage multiple tasks and prioritize effectively.
• Team Player:
  Collaborates well with colleagues across departments.

• High school diploma or equivalent
• Previous experience in customer service or call center (preferred)
• Valid driver’s license

• Opportunities for growth and advancement within our dealership
• Positive and supportive work environment
• 401k, medical, dental and PTO

If you’re ready to contribute to our team’s success and provide top‑notch service to our valued customers, apply today!