Customer Order Processing Manager

Position: Customer Order Processing Manager
Location: Bungay

Customer Order Processing Manager

Bungay Office Based (due to the location, you would need your own transport)

£35,000K

8:30am – 5.00pm Monday to Friday

As part of my clients ongoing internal restructure, they are looking for a proactive and highly motivated Customer Order Process (COP) Manager to join their Business Systems team in Bungay.

This is a key management role responsible for overseeing our Planning and Data Preparation teams to ensure a seamless, efficient, and high-quality workflow for all customer orders and data.

You will ensure customer work is processed smoothly and on time, maximising production efficiency and supporting our factory teams to deliver outstanding service to our clients. Working closely with colleagues across the business, you will manage, support and develop your team while continually improving processes, systems, and collaboration across departments.

To be successful, you will be an organised, people-focused leader with excellent decision-making skills, a passion for problem solving, and the ability to influence and build effective relationships across all areas of the business.

Role Responsibilities

* Lead and manage the Planning and Data Preparation teams, ensuring smooth daily operations

* Manage team structure, workloads, recruitment, training, development and succession planning

* Handle team communications, performance reviews, one-to-ones, holiday and sickness management

* Investigate and resolve quality issues, implementing training or process improvements where required

* Work closely with Customer Service, Sales, Production Control and wider business stakeholders to improve workflow and communication

* Support automation and systems development initiatives, engaging with IT and project teams

* Support system testing, process development and documentation of standard operating procedures

* Provide regular KPI and performance reporting

About you:

* Demonstrable people management experience, ideally within a fast-paced production, manufacturing, or operations environment

* Experience managing different working patterns (shift, hybrid and part-time staff)

* Proven experience in workflow, process or systems management

* Strong communication and influencing skills, with the ability to collaborate across multiple departments and stakeholders

* Excellent problem-solving ability and confidence to make clear decisions under pressure

* A proactive and adaptable approach, with the ability to flex to changing priorities

* Strong IT capability, particularly Microsoft Excel and Share Point

* A professional, personable leadership style with the ability to motivate, engage and inspire teams

What they can offer you:

* Contributory Pension

* Company Sick Pay

* 26 Days Annual Leave + Bank Holidays

* Life Assurance

* Cycle Scheme

* Free Onsite Car Parking (Subject to Availability)

* Health & Wellbeing Support

This is an excellent opportunity to work for a profession, friendly and well established company where you can really make a difference.

Please email Louise your CV and I look forward to hearing from you