Reception Manager

The Crown and Castle,
Market Hill,
Orford,
Suffolk
IP12 2LJ

The Crown and Castle are looking for a Reception Duty Manager to lead their current small and friendly reception team

This vacancy is for a full time role.

Salary | £26,000 pa

Liaise with General Manager for all queries and complaints in an efficient and concise manner.

Oversee and support all FOH areas including the restaurant on a Duty Manager basis.

Effectively build and maintain professional relations with both internal and external contacts

Ensure end of day reports and morning checklists are completed on a daily basis.

Maintain accuracy and efficiency with all room and table bookings.

To ensure the bank reconciliation is maintained accurately on a weekly basis.

To complete all administration relevant to the efficient running of Reception.

Assist in the recruitment, training and induction for all new employees in your department on their first day.

Provide health and safety information to all new starters

Develop plans to continually improve the operation of the reception area, both people and systems.

Carry out performance appraisals, probationary reviews for all team.

To make sure you maximise security in all areas under your control.

To ensure that all receptionists are smartly dressed at all times.

Minimum 2 years’ recent experience in front of house/reception management role, ideally in a hotel environment.

Previous experience working in a 2AA rosette establishment would be an advantage.

Guestline platform background – minimum 1 years experience

Excellent customer service skills and telephone manner

Clear communication skills – verbal and written

Working knowledge of computers (excel, word and outlook)

A high level of accuracy and attention to detail in all aspects of work.

Excellent organisational skills

• A share of the tips
• Free Golf at Thorpeness Golf Club and Hotel
• 50% off food in all our hotel restaurants
• B&B in any of our hotels from only £50 per room, per night
• Discounted products at our Weavers' House Spa
• Family discounts on accommodation
• Hospitality Action - Employee Assistance Programme and Retail Discounts
• Company pension scheme
• Tailored company induction and continued training and development opportunities

Founded in 1996, The Hotel Folk have grown to comprise of six unique and individual family run hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience

You must be eligible to live and work in the UK to apply for this role as we cannot offer sponsorship.

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