Service Quality Manager

Location: Bungay

Service Quality Manager (Private Care Homes)

Location:

Lowestoft, Suffolk (covering Norfolk & Suffolk)
Salary: £55,000 per annum
Package:
Excellent performance-related bonus | Monthly car allowance

I am working with an well-established and growing care provider to recruit an experienced Service Quality Manager. This is a senior, influential role focused on ensuring consistently high standards of care across a diverse portfolio of services, including elderly care, homecare, and specialist care services.

The role is predominantly field-based across Norfolk and Suffolk, with occasional travel to other locations as required.

The Role As Service Quality Manager, you will play a pivotal role in driving quality, compliance, and continuous improvement across services. Working closely with senior leaders, operational teams, and registered managers, you will support and challenge teams to deliver outstanding, person-centred care that meets regulatory and organisational standards.

Key responsibilities include:

Monitoring, assessing, and improving service quality across multiple care settings
Ensuring compliance with CQC regulations, particularly within homecare
Supporting managers through audits, inspections, and action planning
Embedding a culture of excellence, accountability, and continuous improvement
Providing clear guidance, coaching, and leadership to operational teams

Reporting to:
Senior Operations Leadership / Director of Service Quality

About You To be successful in this role, you will bring:

Proven experience in a quality, compliance, or governance role within health or social care
Strong working knowledge of CQC homecare regulations and standards
Excellent leadership, communication, and stakeholder engagement skills
A proactive, solutions-focused approach with strong decision-making ability
High attention to detail and the ability to manage competing priorities
A genuine commitment to person-centred care and quality improvement
A full UK driving licence

What’s on Offer This organisation is committed to supporting its people and recognises the link between staff wellbeing and high-quality care outcomes. You can expect:

A comprehensive induction and structured training programme
Clear opportunities for professional development and career progression
A supportive, values-led working environment

Benefits Package
Excellent performance-related bonus
Monthly car allowance
25 days annual leave plus bank holidays
Loyalty bonus – up to 5 additional annual leave days with length of service
Company pension scheme
Employee Assistance Programme
Employee Wellness & Health Assured programme
Blue Light Card (enrolment fee reimbursed)
Full DBS disclosure paid for
Employee benefits and discount scheme
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy