Customer Service Assistant

We’re looking for a self-motivated individual to support the Customer Service team in providing an outstanding level of service. This role will involve working closely with Account Controllers as well as internal stakeholders, to learn and anticipate the needs of our customers as well as how to deliver them in a commercially minded way. Training for the role will be supported by the completion of a Level 3 Apprenticeship Qualification in Customer Service.

• Assisting the Account Controllers in providing an outstanding level of customer service, by performing a number of key admin functions using the Clays system
• Understanding and processing customer orders, advising customers where necessary
• Support in dealing with quality issues, requests for schedules or estimates and queries arising from orders or data supplied by the customer
• Developing strong working relationships with designated day to day contacts
• Building knowledge and understanding of customers to provide holiday cover to the Account Control team

• Hardworking with an enthusiastic and positive attitude
• An ability to communicate clearly and effectively
• A high level of attention to detail, particularly when dealing with multiple tasks in a busy environment
• A team player who is willing to learn
• Experience in a customer facing or admin role is essential
• Proficient in using Microsoft Office, and willing to learn to use our in-house system
• Knowledge or an enthusiasm for books and print is desirable, however full training will be provided

• Contributory Pension
• Company Sick Pay
• 26 Days Annual Leave + Bank Holidays
• Life Assurance
• Cycle Scheme
• Free Onsite Car Parking (Subject to Availability)
• Working Hours:
  
  8:30am – 5pm with 1 hour for lunch. Some flexibility will be required occasionally to meet business needs.

We have been operating for over 200 years, producing some of the most well-known and best-selling books in the UK, providing an invaluable service to a range of publishing clients and in turn, bringing you and your family the books you love to read. With over 800 employees based on the Norfolk/Suffolk border, we supply over 150 million books per year.

Through our union with Elcograf since May 2018, we continue to have a strong and exciting future ahead of us and look forward to welcoming you to the company.

Please note, due to the location of our factory, it would be preferable if you have your own transport.

Send your CV to  today!