HVAC Service Manager

Overview

Maitz Home Services, located in Allentown, PA, has been offering homeowners a wide selection of products, services, and solutions in HVAC, Plumbing, and Electric since 1964. We have proudly built a stellar reputation for service, quality, and reliability that cannot be matched by any other plumbing, heating & cooling, and electric company in the region. We are currently seeking an HVAC Service Manager to join our team.

The successful candidate is goal oriented, self-motivated, and has demonstrated leadership and people development skills. The HVAC Service Manager will start by managing about 15 employees and will coordinate HVAC services and repairs according to customer needs.

• Mandatory 10+ years within the HVAC residential industry. Do not apply without HVAC experience. Do not apply if you only have commercial experience.
• 5+ years of experience in a management role within the industry
• Technical school diploma or certificate of completion
• A.A. degree or higher
• Extensive knowledge of HVAC equipment, tools, and materials
• Extensive technical skills within the trade
• Customer interfacing
• Ability and willingness to work a flexible schedule as necessary to meet customer requirements
• Understanding of operational concepts including planning, scheduling, and logistics
• Demonstrated excellent written and verbal communications skills
• Proficient in Microsoft Office, including Word and Excel

• Directly manages HVAC Service team members, including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
• Stay abreast of industry technological developments and convey this knowledge to team members
• Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
• Interface effectively with other departments
• Ensure employees provide superior customer service; conduct ride-alongs with Service Technicians
• Provide customer service support as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
• Promote and support the company brand

For over 50 years, Maitz Home Services has been known as an employer with high expectations of its employees, and also a company that provides opportunities to earn more money beyond standard industry pay plans. We offer aggressive salary and incentive plans based on personal experience, efficiency and productivity, and the company’s revenue goals. Full family benefits package includes medical, dental, vision, medical/dependent care, flexible spending account, health savings account, life insurance, short-term disability, long-term disability, 401(k) with company match, paid time off, and more.

Salary: $90,000 – $100,000 per year

Apply today and schedule a time to hear more about what we can do for you. Job posted by Applicant Pro.