Registration Representative

Overview

Join a team that delivers excellence. Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. LVHN is nationally recognized, forward-thinking and offers opportunities to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years and is a Magnet hospital recognizing nursing excellence.

LVHN hospitals also received high safety grades from The Leapfrog Group in 2020.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

Coordinates all aspects of patient registration, insurance verification, and scheduling for patients. Conducts patient interviews by phone and in-person to establish an account, gather demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Collects out-of-pocket fees and completes accurate registration.

• Interviews patients using open-ended questions to obtain pertinent demographic and insurance information.
• Engages patients throughout the registration process to create a welcoming and positive patient experience during all interactions.
• Determines and collects patient financial liability and creates estimates, if applicable. Refers patients to financial resources as needed for assistance with financial counseling.
• Interprets physician orders for appropriate testing or admission criteria.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms.
• Performs insurance eligibility verification and executes payor requirements, as needed.
• Secures signatures to ensure timely reimbursement as well as ensures consents are signed specific to service being rendered.
• Reviews daily schedule for complications affecting department flow and confers with colleagues and physicians as needed to anticipate and resolve problems.
• Maintains compliance with registration accuracy.

• High School Diploma/GED
• 1 year Customer service or 1 year Healthcare environment such as a hospital and/or physician office.
• Computer and typing proficiency.
• Must be able to combine compassion with strong professional skills.
• Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
• Must successfully pass the required training in two attempts or less.

• Knowledge of medical terminology.
• Bilingual.

Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, LVHN will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other protected classes as defined by law. All personnel actions and programs will adhere to this policy.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. LVHN is not responsible for any agency fees related to unsolicited resumes.

Req
-JR132420