Arcade Games Attendant

Games Attendant Skills Required

• Proven at least 1+ years’ experience as a Gameroom Attendant
• Strong guest service skills with the ability to engage and connect with guests.
• Excellent verbal communication skills to interact with guests and collaborate effectively with team members.
• Ability to work in a fast-paced environment while maintaining attention to detail, prioritizing tasks, and delivering excellent service under pressure.
• Willingness to work evenings, weekends, and holidays as required in the hospitality industry.
• A spark of creativity and an innovation driven mindset

The Games Attendant is tasked with keeping their area clean, keeping their guests smiling and making sure everything is running smoothly. Your job will be to help customers have a great time by helping them find the best ways to spend their time, running transactions and assisting guests with arcade games, laser tag and other gaming needs.

• 16 years + of age
• Computer literate, familiar with cash register and credit card verification equipment
• Can service a crowd with ease all while maintaining a smile.
• Able to interact with customers and come up with unique solutions based on their situation
• Ability to lift to 30 lbs.
• Able to sit and/or stand for long periods of time.
• Ability to bend, twist, and stretch

• Educates guests on all attractions including proper technique and use of equipment, and safety guidelines.
• Educates guests on gamecard purchases, usage, and Kiosk Operations,
• Maintains the daily operation of the arcade games; documents and/or escalates any game operation or effects issues to Manager on Duty.
• Perform preventative maintenance and minor troubleshooting of equipment to ensure guest satisfaction.
• Ensure the daily operation of the attraction adheres to operating procedure guidelines.
• Outfits participants with correct safety equipment, adjusts, and properly attaches equipment.
• Inspects all safety equipment to ensure proper function.
• Ensures the daily operation adheres to operating procedure guidelines.
• Provides outstanding guest service and engages in suggestive selling.
• Assists in merchandising functions including display, inventory receiving, stocking, and merchandise pricing.
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting.
• Ensures attraction adheres to the highest standards of cleanliness, presentation, and service.
• Assists in other retail outlets/attractions as needed.