Lead Supervisor

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible and being wholly inclusive and innovative.

The Lead Supervisor role is an integral part of the store’s overall success, modeling the behaviors needed to directly impact all aspects of our Company’s business:
Sales and Operational Processes. This individual demonstrates exemplary performance behaviors, representing Coach at its highest standards. They adapt to all roles within the store environment.

• Understands organizational objectives and makes decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with Company priorities.
• Endorses, models and develops the team to deliver Coach’s Selling and Service expectations.
• Enforces sales strategies, initiatives and growth across all categories.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers.
• Holds sales team accountable for personal sales and maximizes clienteling strategy in partnership with the Store Manager(s).
• Builds credibility and trust with team and customers; serves as a personal fashion advisor to deliver business results.
• Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives).
• Reads cues to tailor approach to customer and team needs.
• Resolves customer issues in a solution‑oriented manner; partners with Store Manager(s) and/or District Manager as appropriate.
• Develops self and product knowledge skills and maintains awareness of current collections.
• Recognizes sales impact of staffing and recruits accordingly.
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools.
• Welcomes feedback and adapts behaviors, setting short and long‑term goals to achieve personal metrics and performance development.

• Manages daily operational tasks according to Coach standards, adjusting to business needs seamlessly and proactively.
• Demonstrates strong business acumen and uses all retail systems and reporting tools for informed decisions.
• Communicates regularly with supervisor(s), maintaining a calm and professional demeanor.
• Maintains interior and exterior upkeep of the building in partnership with corporate.
• Adheres to all applicable Coach retail policies and procedures, including POS and operations procedures.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
• Ensures all daily tasks are completed without negatively impacting service of Coach standards.

• Drive for Results
  :
  Consistently exceeds goals, is bottom‑line oriented, and pushes self and others for results.
• Customer Focus
  :
  Dedicated to meeting customer expectations, builds trust and respects customers.
• Creativity
  :
  Generates innovative ideas and connects unrelated concepts.
• Interpersonal Savvy
  :
  Relates well to all people, builds rapport, uses diplomacy and tact.
• Learning on the Fly
  :
  Learns quickly, analyzes success and failure, experiments for solutions.
• Perseverance
  :
  Maintains energy, drive, and persists through challenges.
• Dealing with Ambiguity
  :
  Adapts to change, makes decisions with incomplete information.
• Strategic Agility
  :
  Anticipates future trends, has broad perspective and is future‑oriented.
• Building Effective Teams
  :
  Creates…