Lead Supervisor II

Overview

Lead Supervisor II role ch is a global fashion house; part of the Tapestry portfolio. The Lead Supervisor role is an integral part of the store’s overall success, modeling behaviors that impact Sales and Operational Processes. The individual serves as a versatile team member, adapting to all roles within the store environment and acting as a brand ambassador in the local market.

Note:

This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

• Understands organizational objectives and makes decisions with Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorses, models and develops the team to deliver Coach’s Selling and Service expectations.
• Enforces sales strategies, initiatives and growth across all categories.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to store and financial results.
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers.
• Productivity Management: holds sales team accountable for personal sales.
• Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitors process over time to achieve business goals and objectives.
• Builds credibility and trust with team and customers; serves as a personal fashion advisor to deliver business results.
• Creates positive impressions with store team and customers through professional appearance aligned with Coach’s Guide to Style.
• Acts as a brand ambassador in the local market to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives).
• Sensitive to customer and team needs and tailors approach by reading cues.
• Resolves customer issues in a solution-oriented and forward-thinking manner; partners with Store Manager(s) and/or District Manager as appropriate.
• Develops product knowledge and stays aware of current collections.
• Understands the positive sales impact staffing has on the business and recruits accordingly.
• Coaches, develops and motivates the team to meet goals; delegates and empowers others and encourages growth; provides regular feedback.

• Manages daily operational tasks according to Coach standards; adapts to business needs proactively.
• Demonstrates strong business acumen; maintains calm and professional demeanor.
• Maintains interior and exterior upkeep in partnership with the corporate office.
• Uses retail systems and reporting tools to make informed decisions; involves appropriate partners as necessary.
• Adheres to Coach retail policies and procedures including POS and Operations procedures.
• Leverages Coach tools to support relationship building and clienteling; drives sales and team goals.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to adjust store strategies to improve productive functions.
• Ensures daily tasks are completed without negatively impacting Coach service standards.

• Drive for Results
• Customer Focus
• Creativity
• Interpersonal Savvy
• Learning on The Fly
• Perseverance
• Dealing with Ambiguity
• Strategic Agility
• Building Effective Teams
• Managerial Courage

• Experience:
  
  1-3 years of previous retail experience (cashier/stock, sales, etc.), preferably in luxury retail. Knowledge of fashion trends and marketplace competition.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Familiarity with cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie talkie usage, reading price and product release sheets.
• Physical:
  Ability to work at a fast pace; communicate effectively with customers and team; move around the sales floor, stock room; capability to lift up to 25 pounds frequently and up to 50 pounds for shipments/transfers.

Schedule:

Flexible schedule including nights, weekends and holidays with high retail traffic; adhere to Coach Scheduling & Availability Expectations.

Equal opportunity notice and ADA:
Tapestry, Inc. is an equal opportunity and affirmative action employer. Reasonable accommodations available upon request.

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