Lead Phlebotomist Outreach

SUMMARY

Under the general supervision of the Pathology Manager or Phlebotomy Supervisor performs a variety of activities, including phlebotomy procedures, registration, test orders, specimen tracking and processing, overseeing, scheduling, assigning and training phlebotomists, as well as performing clerical and secretarial functions in support of the department.

All functions are carried out in consideration of the aging processes, human development stages, cultural patterns, and patient choice in each step of the care process.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

• Performs various functions associated with the computer system to assure proper collection and documentation of patient specimens.
• Patient Registration including Patient Identification and verification, Patient Look‑up, enter patient demographics, insurance information, guarantor, PCP, ordering provider, order tests, enter diagnostic codes.
• Manage Advanced Beneficiary Notice (ABNSN) to include obtaining supporting diagnostic codes, document review, patient signature, document management and scanning.
• Performs related clerical activities such as medical necessity follow‑up, sorts and files records, daily checklists, answering phones, report delivery, receiving patient into clinical treatment area, as necessary.
• Maintains/monitors standing orders for expiration and renewals confirming tasks are followed through to completion.
• Provides patient with forms for test, gives instructions regarding any special preparation necessary prior to specimen collection test or appointment.
• Monitors Workbrain for phlebotomists.
• Reviews Kronos reports with manager to monitor overtime and badging patterns.
• Reviews timekeeping records for time entry, hours worked and attendance on a regular basis.
• Records unscheduled absences and tardiness.
• Ensures staff follows the department call out protocol.
• Works with manager to ensure accuracy and completeness of all payroll records.
• Submits payroll for approval by manager.
• Reviews and processes mileage and other expenses for the phlebotomy team for sign off by manager.
• Monitors Document Imaging.
• Works cooperatively with Customer Service to conduct random audits.
• Attends meetings pertaining to Document Imaging as requested.
• Monitors RQI.
• Tracks errors, notifies, and provides constructive feedback to staff.
• Acts as liaison with physicians, VNA's and their staff to answer inquiries and resolve problems related to the Patient Service Centers (PSC's) Home Draw Department and phlebotomists.
• Regularly assists with phlebotomy of patients and performs duties of phlebotomist.
• Performs coagulation tests such as bleeding times.
• Participates in the interviewing and selection of phlebotomists and provides input into their performance evaluations.
• Trains new phlebotomists, and medical technologist students in areas of performance standards, hospital and departmental policies and procedures, customer service, patient identification and verification, registration, test orders, specimen requirements, venipuncture, fingerstick techniques.
• Updates and maintains New Hire Outreach Training Manual, Registration Manual and Float Manual.
• Performs related clerical activities such as, sorting and filing records, receiving patient into clinic/treatment area and interviewing patient to obtain insurance, biographical and medical information to complete registration records.
• Understands and follows hospital and departmental policies and procedures.
• Maintains quality assurance, safety, environmental and infection control in accordance with established hospital department policies, procedures, and objectives.
• Performs other duties as assigned.

• High school diploma or GED required.
• Phlebotomy certificate through National Accrediting Agency for Clinical Laboratory Sciences and/or completion of a Phlebotomy certificate program to include…