Servicing Ops Specialist

Description

As the Deposit Operations Specialist
, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues.

• Performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment.
• Utilizes methods, procedures and knowledge of the business unit's product(s) and application(s).
• Research routine customer, brand, or bank inquiries as appropriate.
• Determines the source of problems and works to resolve them accurately and within service level agreements.
• Will also utilize knowledge of regulatory and compliance requirements to help minimize financial risk to Citizens and detailed knowledge of multiple systems to solve problems.
• May need to work independently on special projects often interaction with all levels of management, serving as a resource for the business unit.
• Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.
• The position may include reporting responsibilities and may assume department administrative duties as needed.

• Required Qualifications
  • Demonstrated experience to complete repetitive tasks in an accurate and timely manner along with proven process improvement skill set in a fast‑paced environment
  • Ability to plan & prioritize daily responsibilities with strong attention to detail
  • Strong written and verbal communication skills
  • Possesses the ability and demonstrated past success in being coachable with a can‑do positive attitude
  • Beginner to intermediate in Microsoft (MS) Office tools including Outlook, Excel, & Word
• Preferred Qualifications
  • 1 year of work experience, preferably bank related work experience
  • Demonstrated job stability
  • Completed Associate’s degree is preferred

• Hours per Week: 40
• Work Schedule:
  
  8:30 AM-5:00 PM ET
  - Monday - Friday, with required OT (overtime) as needed M-F
  • Upon being fully trained onsite, the role will be 4 days onsite/1 day remote

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.