Commercial Priority Services Specialist

The Commercial Priority Services (CPS) Specialist is responsible for ensuring best in class customer service experience for a designated portfolio of Commercial Banking clients. The CPS Specialist is responsible for owning and resolving all client inquiries, by developing a deep understanding of Commercial products and systems while building a trusted network across various departments, including Sales, Product, Relationship Managers, Client Services, and Operations.

The CPS Specialist is also responsible for providing Treasury Solution application training to their portfolio of clients as they onboard new cash management products.

The CPS Specialist will focus on establishing and fostering relationships with their assigned portfolio, including meeting on a regular basis with Relationship Managers, Clients, and other key business partners to discuss existing services, streamlining operational processes, and resolving urgent needs. Assigned client portfolios can be large and complex with very high expectations for their service delivery.

The CPS Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve SLAs, decrease operational effort, and increase the overall client experience.

The CPS Specialist will also be responsible for helping to support colleague’s portfolio when needed.

Qualifications, Education, Certifications and/or Other Professional Credentials

2 years Customer Service experience with a background in high touch client service

Experience in the Financial Services Industry, previous Commercial cash management and loan experience preferred

High School Diploma or Equivalent, Bachelor’s Degree preferred

Excellent written and verbal communication skills

Ability to build and maintain strong business relationships

Ability to work in a fast-paced environment while maintaining a high degree of accuracy

Ability to work independently and manage competing priorities

Works effectively in ambiguous situations

Adapts well to new and changing processes

Intellectually curious

Work Schedule:

8:30-5 Hybrid. 4 days on-site, 1 day remote

• Analytical Reasoning
• Building Relationships
• Communicating Effectively
• Customer Service
• Detail Attentive
• Fostering Inclusion
• Industry Insight
• Leverages Information
• Motivating Others
• Operational Excellence
• Operational Risk
• Persistence and Tenacity
• Product Knowledge
• SLA Management
• Service Request Management
• Valuing Diversity and Inclusion

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered.

Any offer of employment will include further information.

• Job Identification 45039
• Job Category Servicing & Operations
• Posting Date 02/26/2026, 09:38 PM
• Degree Level High School Graduate/GED
• Job Schedule Full time
• Job Shift 1st