Servicing Ops Sr Specialist

Description

The Servicing Operations Sr. Specialist will support the receipt and delivery of all incoming mail. In addition to this core duty, the role requires performing daily tasks in compliance with procedures, service level agreements, and quality standards. This position demands proficiency with various applications, procedures, and computers.

The Delivery Solutions group operates in a fast‑paced, high‑volume environment with critical Service Level Agreements (SLAs). Precision and attention to detail are essential, as errors can directly impact customers. Accordingly, the Specialist will collaborate regularly with vendors, branch, and back‑office colleagues.

• Manage the receipt, sorting, and distribution of incoming mail and packages.
• Prepare and process outgoing mail and shipments efficiently.
• Review and research incoming mail items to identify proper ownership and ensure accurate distribution to the correct team.
• Research and respond to internal inquiries from colleagues across the organization.
• Digitize mail, internal correspondence, and customer documents for electronic records.
• Perform advanced clerical tasks in a fast‑paced environment, ensuring accuracy and efficiency.
• Utilize package tracking systems to monitor and manage deliveries.
• Apply knowledge of business unit products, applications, and procedures to daily tasks.
• Effectively multitask, prioritize responsibilities, and cross‑train within the department as needed.
• Identify and resolve issues while adhering to service level agreements.
• Independently manage special projects, collaborating with all levels of management and serving as a key resource for the business unit.
• Ensure compliance with regulatory requirements to minimize financial risk and use expertise in multiple systems to troubleshoot issues.
• May manage reporting responsibilities and take on administrative duties as required.

• Understanding of department procedures and key practices.
• Ability to identify areas of improvement in personal work and processes.
• Strong attention to detail.
• Ability to thrive in a fast‑paced, high‑volume, deadline‑driven environment.
• Strong written and verbal communication skills.
• Proficient in MS Outlook, Excel, Word, etc.
• Team player.
• Ability to lift 50 lbs.
• May require driving a company vehicle to transport deliveries between Johnston and East Providence offices or to the USPS.

• High school or equivalent required.

• Hours per week: 40.
• Work schedule:
  
  7:30 – 4:00, Monday – Friday; full‑time on‑site in Riverside, RI (work at Johnston office as needed).

Some job boards estimate salary ranges for roles. If you apply and qualify, a recruiter will discuss accurate pay guidance.

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.