Air Logistics Operational Care Specialist

Air Logistics Operational Care Specialist

Join to apply for the Air Logistics Operational Care Specialist role at Kuehne+Nagel.

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

• Manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables
• Follows the communication concept for effective communication with stakeholders
• Monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs
• Review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies
• Promptly report problems, operational disputes or discrepancies to supervisors or managers
• Collaborates with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
• Monitors operational performance of carriers and other partners and escalates to create awareness if performance and commitments are not being delivered
• Collaborates with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilisation and avoiding manual processes is critical
• Maximise profitability through cost optimisation
• Active participant in process improvement identification, and implementing changes
• Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations

• 3+ years of air logistics business unit experience handling air shipments (import)
• 2+ years of freight forwarding industry experience
• A high level of attention to details is a necessary, coupled with communication and organisational skills.
• The Operational Care Specialist must demonstrate Airfreight Knowledge, must have a "can do" and service related mentality
• Ability to communicate and coordinate with suppliers and partners.
• Adherence to regulatory requirements is a must, and this is accompanied by a knowledge of industry specific guidelines.
• Flexibility and an ability to work under pressure are necessary.

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, colour, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment).

Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees,…