Windows Support

Fantastic long-term opportunity for a Windows Technical Support Analyst working onsite in East Atlanta for a company that has one of the best work environments in Atlanta.

Our well-established client in the education sector is seeking a skilled Technical Support Analyst for a long-term contract engagement. This is a dynamic, multi-site support role requiring strong troubleshooting skills, excellent communication, and a service-oriented mindset. You will play a key role in ensuring the smooth operation of hardware, software, and instructional technology systems across multiple campuses.

Key Responsibilities:

• Provide hands‑on technical support to end users, resolving hardware, software, network, and instructional technology issues.
• Manage service requests using the internal ticketing system, ensuring compliance with SLAs for response and resolution times.
• Communicate effectively with the service desk and technical support coordinators regarding incident status and planned IT initiatives (e.g., online testing).
• Assist with routine maintenance and on‑site network‑related repairs in coordination with the service desk.
• Maintain accurate network documentation, including LAN wiring diagrams, closet equipment configurations, and drop identifications.
• Set up and configure new hardware, workstations, print stations, and ensure correct printer assignments.
• Track and manage hardware inventory, including deployments, repairs, and end‑of‑year procedures.

Required Qualifications:

• Minimum of 5 years of IT support experience in an enterprise environment.
• Strong knowledge of Windows 10 in a managed computing environment.
• Hands‑on experience with Office 365, desktops, laptops, tablets, smartphones, and common peripherals (printers, projectors, scanners, smart boards, etc.).
• Familiarity with IT support tools such as Active Directory, Remedy, or LANDesk.
• Imaging experience is required; SCCM knowledge is strongly preferred.
• CompTIA A+ certification is very strongly preferred.