Part Time Returns​/Restock

Job Overview & Schedule

Monday - Friday 12 PM – 5 PM (Part Time)

Returns is responsible for solving any potential issues that may arise during the return process, such as proper return code assignment, handling errors that lead to merchandise returns, and communicating root causes of errors to Home Stores and HS Distribution Centers to support a sustainable and error‑free process. This role presents return results and research findings to Senior Managers, re consolidates systems to ensure correct designation codes, disposes and allocates returned items properly, and gathers information from customers to improve the customer experience while supporting Customer Service functions.

• Track and compile return data to identify areas of concern and possible root causes.
• Physically observe and inspect items returned after delivery to ensure proper return coding.
• Gather information from customers about potential reasons for merchandise returns.
• Resolve any potential issues that may arise during the return process.
• Clear out the systems to make items ready for the billing department.
• Properly identify products by item number.
• Accurately determine return scores.
• Address driver issues regarding load out, such as pieces missing, missing hardware, cross‑dock items, and returned items.
• Communicate with customers as needed to gather additional data and perform customer service functions.
• Report findings to the immediate supervisor to correct errors and sustain a culture of continuous improvement.
• Demonstrate the Company’s Core and Growth Values in all job functions.

At Ashley, we’re more than a business… we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won’t coast when times are good. We create solutions, not excuses, and never settle for the status quo.

It’s the reason we’re always searching for better ways to deliver an exceptional customer experience. That’s why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Apply today and find your home at Ashley!