Sales Support Representative

Overview

Join to apply for the Sales Support Representative role at Ferguson
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Are you hands-on, customer-focused, and ready to grow your career? Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Schedule:

Monday - Friday 7:30am to 4:30pm (occasional overtime)

Pay:
Starting at $18 or higher depending on experience

Pay Range: $18.71 - $29.92

Estimated ranges displayed are monthly for salaried roles or hourly for all other roles. This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

• 0-3 years of sales and/or customer service experience is preferred.
• Experience in the pipe valve and fitting industry is strongly preferred.
• Exhibit strong sales skills, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment and follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering includes health, dental, vision, paid time off, life insurance and a 401(k) with a company match, plus additional meaningful enhancements such as mental health coverage, family building benefits, paid parental leave, associate discounts and community involvement opportunities.

Ferguson is an equal opportunity employer and a government contractor. We comply with 41 CFR 60-300.5(a) and 41 CFR 60-741.5(A) regarding protection against discrimination for qualified Veterans and individuals with disabilities. Ferguson Enterprises, LLC is an equal employment opportunity employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

• Entry level

• Full-time

• Other
• Industries:
  Wholesale, Wholesale Building Materials, and Construction

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