Learning & Development Manager

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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first‑hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop‑up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.

Four Seasons Hotel Silicon Valley is proud to provide our guests the highest standards of luxury and personalized service.

Four Seasons Hotel Silicon Valley is currently looking for a Learning & Development Manager. This role is a cluster of three properties including Four Seasons Hotel Silicon Valley, Four Seasons Hotel San Francisco and Four Seasons Hotel San Francisco at Embarcadero.

The Learning & Development Manager directly reports to the Director of People & Culture and indirectly to the Hotel Manager. The Learning & Development Manager delivers workplace learning, service improvement programs, and initiatives to best achieve long‑term business success; adds value by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture;

partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

• Manages and facilitates a complete (3‑day) Embark program for all new employees.
• Manages and facilitates all other core programs including Service Foundations, Introduction to Leadership Behaviours, NLO, GROW, and annual compliance requirements.
• Ensures new managers complete their 90‑day probationary period through the New Leader Orientation program.
• Maintains an effective Certified Departmental Trainer (CDT) program, supporting indirect reporting relationships, roles, responsibilities, and standards achievement.
• Trains new CDTs when required and regularly coaches and develops CDTs.
• Manages an effective standards training program, updating materials and reporting checklists for new hires.
• Other duties as assigned.

• Partners with hotel management teams to determine performance gaps and advise on actions likely to meet those needs.
• Plans and co‑facilitates training activities when training is part of the solution.
• Coaches managers to ensure consistent training in departments.
• Other duties as assigned.

• Manages all compliance and safety training related to the property in collaboration with People & Culture or relevant Department Head.
• Ensures all three properties are up to date with mandatory trainings and policies.
• Other duties as assigned.

• Regularly benchmarks the learning function with Learning Success Levels.
• Creates and produces a Learning Needs Analysis (LNA) and training plan aligned to property goals and budget cycle.
• Designs solutions for learning needs by developing learning programs, including blended learning.
• Prepares and produces training calendars reflecting gaps and needs.
• Markets learning function’s programs, initiatives, and online learning.
• Evaluates training effectiveness by measuring results and monitoring behavioural change.
• Creates and adheres to an annual budget for all training programs and resources.
• Plans and executes property‑wide change initiatives and large‑scale projects…