Direct Care Lead; On Call - Behavioral Health
Listed on 2026-02-07
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Healthcare
Mental Health
Description
Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.
Telecare Poplar House in East Palo Alto is an Enhanced Behavioral Supports Home (EBSH) – an adult residential facility providing 24‑hour non‑medical care in a homelike setting to individuals with developmental disabilities and challenging behaviors who require additional supports, staffing, and supervision. The home offers person‑centered planning, positive behavior supports, trauma‑informed care, and other services and supports beyond what is typically available in other community‑based homes.
ShiftsAvailable
On Call;
Shift Hours and Days vary as needed.
Expected starting wage range is $32.52 – $40.19. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
POSITION SUMMARYUnder the supervision of the Program Administrator, provide rehabilitative support services for adults with developmental disabilities and challenging behavior service needs.
QUALIFICATIONS- High School Graduation or G.E.D.
- One (1) year experience providing direct care to individuals with developmental disabilities and challenging behavior service needs.
- Board certified as a Registered Behavior Technician within 60 days of initial employment or be a Qualified Behavior Modification Professional.
- Within one year of employment, all direct care staff shall complete both segments of Direct Support Professional (DSP) competency‑based training course including the competency tests or pass the department‑approved challenge tests applicable to both training segments. Proof of prior successful completion of both training segments and competency exams will meet this requirement.
- Must be at least eighteen (18) years of age.
- Must be CPR, First Aid, and CPI certified (hands‑on course) on date of employment or prior to providing direct client care and maintain current certification throughout employment.
- Must be trained in the use of restraints within guideline of Ukeru crisis prevention intervention techniques.
- All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post‑offer physical examination, 2‑step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment.
Additional regulatory, contractual or local requirements may apply.
- Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and interactions with internal and external stakeholders.
- Participate as delegated or as needed as a member of a multi‑disciplinary treatment team and assist in the evaluation and assessment, treatment planning, and discharge planning for each person served.
- Assign shift tasks to direct care staff, including but not limited to housecleaning, persons served care, cooking, activities, client appointments, etc.
- Provide training to direct care staff on the needs of the person served and in the performance of their job duties.
- Assign staff to work with persons served based on the individual needs.
- Maintain legal and regulatory compliance and complete all necessary reporting requirements for covered shifts to all licensing and regulatory bodies.
- Assist persons served to take self‑administered, prescribed medications.
- Ensure Direct Care Staff understand the medication indications and side‑effects.
- Provide direct client care in 1:1 and group settings utilizing applied behavioral analysis (ABA) principles and natural environment training arrangements.
- Collect,…
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