Direct Care Supervisor - Mental Health

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

Telecare Poplar House in East Palo Alto is an Enhanced Behavioral Supports Home (EBSH), an adult residential facility that provides 24‑hour non‑medical care in a homelike setting to individuals with developmental disabilities and challenging behaviors who require additional supports, staffing and supervision. The homes offer person‑centered planning, positive behavior supports, trauma‑informed care and other services beyond what is typically available in other community‑based homes.

Shifts Available:

Full‑Time; PM | 3:00 pm – 11:00 pm | Tuesday‑Saturday

Expected starting wage is $37.41 – $46.23. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

Under the supervision of the Program Administrator, supervise assigned staff and provide rehabilitative support services for adults with developmental disabilities and behavioral challenges.

• Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders.
• Supports Administrator by sharing 24‑hour on‑call responsibilities as scheduled; requires carrying program cell phone and being first contact for program support during scheduled on‑call shifts; must be available to come to program within 30 minutes in case of emergency.
• Supervises assigned Direct Care Leads and Direct Care Staff, including providing coaching, discipline and performance reviews.
• Provides coverage for the Administrator role as needed for PDL, meetings, etc. This coverage may include:
  • Implementing Telecare and program policies and procedures, ensuring staffing and scheduling is aligned with contract and regulations, coordinating services with program's independent contractors.
  • Serving as liaison between program and Regional Center, Telecare's Corporate office, families, and other relevant stakeholders including coordination with additional Telecare Team members during announced and unannounced visits for regulatory agencies and internal quality reviewers.
  • Providing program staff with supervision and disciplinary action, completing performance evaluations, and directing the administrative functioning of the program.
• Participate as a member of a multi‑disciplinary treatment team and assist in the evaluation and assessment, treatment planning, and discharge planning for each member served.
• Provide direct care, training and supervision to the member served as prescribed in the individual IPP and provided for in the Program Design and Training Schedule.
• Comply with program policies and regulations. Comply with local, state, and federal regulatory standards.
• Provide for the physical care, training, supervision and recreation of members served.
• Be familiar with each member served's IPP goals, objectives and methods for achieving these goals and objectives.
• Promote special and individual events for the member served (birthdays, dances, community outings, cultural celebrations, etc.).
• Assist member served with habit training, maintenance of a well‑groomed appearance, and maintenance of beds, clothing and living areas in a clean and orderly manner.
• Work with Regional Center, workshop staff, and others to provide a comprehensive program for the member served.
• Assist and encourage the member served in developing self‑reliance in activities of daily living.
• Administer treatments and special diets as ordered by physician.
• Assist residents to take self‑administered, prescribed medications.
• Attend member served conferences as may be required.
• Assure that each member served receives substantial and appropriate attention daily.
• Be continuously ready to assist member…