Support Analyst

Travel required at least 2-3 weeks per month (overnight included) - Expenses included

• Data Analysis and configuration
• Deep understanding of Data crunching using tools & technologies and extract from Service Now and CMDB data
• High excel skills

• Perform imaging, re-imaging, configuration, and setup of laptops, desktops, AV devices, and smart devices.
• Execute device refresh, replacement, and lifecycle management activities in a depot/configuration center environment.
• Provide break/fix troubleshooting and hardware repair for laptops and desktops, including coordination with OEM warranty providers.
• Manage asset tagging, barcoding, assignment, and accurate inventory tracking across locations.
• Maintain and update asset movement, device status, and lifecycle records in Service Now.
• Conduct monthly inventory audits and reconcile physical assets with system records.
• Support shipping and receiving activities, including device staging, packaging, and coordination with logistics teams.
• Track and execute project-based deployment work, ensuring adherence to defined priorities, timelines, and guidelines.
• Update tickets, tasks, and project records in Service Now, ensuring data accuracy and audit readiness.
• Collaborate effectively with IT support teams, configuration centers, and shipping/receiving departments.
• Communicate clearly with customers and internal stakeholders through written and verbal updates.
• Follow standard operating procedures, security guidelines, and asset management policies.

• Hands-on experience in Depot Management/Configuration Center operations.
• Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).
• Working experience with Microsoft ecosystem and device management tools, including:
• O365 / Microsoft 365
• Intune / Endpoint Management
• SCCM / Configuration Management
• Asset Management tools
• Practical working knowledge of Service Now for incident, asset, and task updates.
• Experience in hardware troubleshooting, break/fix repair, and vendor warranty coordination.
• Good understanding of shipping, receiving, and inventory control processes.
• Strong written and verbal communication skills.
• Customer-focused mindset with the ability to work directly with end users and stakeholders.
• Ability to prioritize work effectively in a fast-paced, project-driven environment.
• High ownership, attention to detail, and accountability.
• Willingness to work from the office and support hands-on operational activities.
• Positive attitude with readiness to learn and adapt.