Inside Sales​/Customer Service - HVAC​/Plumbing

Bornquist Inc. is a leading manufacturer’s rep in Chicago’s Commercial, Industrial, HVAC and Plumbing markets. We offer competitive pay, benefits and a developer‑focused work environment.

$45,000.00/yr – $60,000.00/yr

This Inside Sales Representative engages customers, processes orders, resolves issues and supports less technical product troubleshooting and replacement parts identification.

• Confers with customers by telephone, fax or e‑mail to provide pricing, availability and technical information about products and/or services.
• Takes, enters, changes, expedites and cancels customer orders as required.
• Works with engineers to ensure approval of submittals before final release of projects. Once approved, releases jobs for order in our enterprise software.
• Follows up to learn who was awarded the job, once jobs are bid. Notifies salesman responsible for the awarded contractor/wholesaler.
• Creates and processes quotes using manufacturer’s and supplier’s software/e‑commerce sites as necessary.
• Works with customers and Purchasing Agent to process non‑warranty return material requests.
• Processes A/R debit and credit memo requests to resolve billing issues.
• Works with sales, purchasing, service department, warehouse, suppliers and customers as necessary to ensure resolution of customer concerns or issues.
• Records in CRM system details of customer interactions or transactions, quotes, inquiries, complaints, or comments, and actions taken.
• Builds and maintains relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers.
• Performs other related duties as assigned by management.

• High school diploma, GED or equivalent, or one to three months related experience and/or training. Associate’s Degree in a Technical field preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required.
• Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided.
• Excellent customer service skills with a strong desire to exceed expectations.
• Strong mechanical aptitude and understanding of the systems and equipment technicians work on and the tools they use.
• Effective verbal and written communication skills.
• Problem‑solving and reasoning skills.
• Ability to accurately assess customer needs and meet quality service standards.

• Diversity – Demonstrates knowledge of EEO policy, respects cultural differences and promotes a harassment‑free environment.
• Ethics – Treats people with respect, keeps commitments and works with integrity.
• Customer Service – Manages difficult emotional customer situations, responds promptly and solicits feedback to improve service.
• Interpersonal Skills – Solves conflict, listens actively and maintains confidentiality.
• Oral Communication – Speaks clearly and persuasively, listens and clarifies, and presents effectively in meetings.
• Problem Solving – Identifies and resolves problems in a timely manner, analyzes information and develops alternative solutions.
• Professionalism – Approaches others in a tactful manner, reacts well under pressure and follows through on commitments.

Medical (HMO, HSA & PPO options), Dental, Vision, Generous Profit Sharing and 401(k) Program, Short‑Term & Long‑Term Disability, Employee Assistance Program, Employee Discounts through ADP Life Mart/Life Care, Paid Time Off.

Entry level

Full‑time

Sales and Business Development

We are an Equal Opportunity

Employer:

disability/veteran.