Service Line Director - Behavioral Health

Overview

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Provides leadership to achieve coordination of care delivery across the continuum for a specific patient population. Develops and implements business plans and market strategy to achieve growth, profitability, and market differentiation. Establishes, builds, and develops relationships with physicians to increase physician alignment and collaboration for the patient group served. Establishes, manages, and measures performance of the service line. Models appropriate behavior as exemplified in The Methodist Mission, Vision, and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

• Provides leadership to achieve coordination of care delivery across the care continuum for a specific patient population. Leads and facilitates efforts to coordinate multidisciplinary delivery of care that is patient- and family-centered and crosses inpatient and outpatient sites of care. In collaboration with system leadership, will assist in facilitation and coordination of system-wide initiatives to leverage strengths for the patient group served.
  
  Maximizes service line success through incorporation of standardized processes, protocols, outcomes measures, and enhanced patient experiences. Recommends the scope of services provided, using an interdisciplinary focus. Collaborates with community resources, agencies, and advocacy groups that support the patient population outside the hospital. Interacts and collaborates with MHMH CMOs and other senior leaders in the process of coordinating psychiatric consultation-liaison services for MHMH Adult facilities.
• Responsible for Business Planning & Market Strategy
  • Develops and implements strategic plans for increased market share and volume growth of the service line. Translates business tactics into goals that aligns with the strategic plan. Researches and maintains knowledge of relevant market trends and clinical developments, and evaluates the competitive position against local, regional and national trends. Determines the resources to invest for future growth of the service line.
  
  Recommends, develops, and implements strategies to increase physician alignment and ensure the desired level of physician collaboration. Engages physicians in a manner that supports best clinical practices and promotes effective management of clinical and financial resources. Develops strong reputation for the service line that supports recruitment/retention of high caliber specialists.
• Establishes, manages, and monitors performance targets
  • Establishes and defines the metrics used to determine success and drive decisions for the service line. Conducts internal and external benchmarking to measure performance relative to benchmarks. Tracks and monitors data-based evidence and qualitative measures to evaluate performance, identify the need for changes, and recognize opportunities for more effective performance across the entire continuum of care received by patients. Ensures the service line operates at maximal financial level.
  
  Drives resource and allocation decisions (capital, expense, marketing, staffing, etc.) to produce the greatest return and highest value to the stakeholders.
• Quality/ Regulatory
  • Ensures compliance within regulatory guidelines and accrediting standards; manages activities or initiatives required to achieve accreditation or other special status for the service line. Demonstrates a clear understanding of regulations and/or accreditation standards applicable to the service line; anticipates the impact of proposed regulations and prepares contingent strategies. Develops strong physician/administrator…