Customer Experience Specialist

Customer Experience Specialist

Pay Rate: $25.00/hr

East Meadow, NY

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when we care—about our residents, our partners, our communities and each other.

• Discretionary bonuses
• Medical and Dental Insurance (1st of the month following employment)
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO, including sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short‑term and long‑term disability, parental leave
• And more

A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. You will be the community ambassador creating buzz and excitement about the property and helping prospects, applicants, and residents find the absolute best home for their unique needs while guiding them through the application, leasing, move‑in, renewal, or move‑out processes.

You may be eligible for a $500 net sign‑on bonus paid out in your first paycheck.

• Manage and respond to all community inquiries in accordance with our Exceptional Living Policies
• Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
• Create Exceptional Living experiences during every customer and resident encounter.
• Attract new prospects to become future residents through outreach and advertising using our unique selling features.
• Follow up with qualified prospects in accordance with company policy.
• Renew residents at the end of lease terms where required.
• Monitor, communicate, and manage the prospective resident waitlist.
• Inspect the property regularly to identify deficiencies or issues that need to be addressed.
• Prepare the property for daily showings, including opening/closing model units and amenities.
• Conduct pre‑inspections on move‑ins to ensure homes are ready for occupancy, and move‑out inspections using company software.
• Coordinate and assist with Lifeworks events and activities as required.
• Maintain knowledge of community lease agreements and policies to assist residents.
• Conduct market surveys to compare competition strengths and weaknesses.
• Proficiently use company software and understand related policies.

Regularly use hands to manipulate tools, controls, phones, and computer keyboards. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.

Work is performed in an office. The employee frequently interacts directly with community management, facilities management, residents, and other staff members during the workday.

• High School diploma or GED required.
• Minimum of one (1) year of customer service experience; property management or hospitality experience preferred.
• Strong people‑management and leadership skills.
• Solid interpersonal, customer‑relations, and communication skills.
• Experience with Microsoft Office (Outlook, Word, Excel).
• Possession of a valid state‑issued driver’s license and a safe driving record.

Entry level

Full‑time

Other