Sales and Service Counselor Registry

Member Service Counselor Registry (57290)

AAA Northeast is looking for a Member Service Counselor – Registry to provide sales and service to members in membership, reservations, and other branch products both in-person and over the phone.

Work Schedule: 40 hours per week from 8:00am to 5:30pm Monday-Friday, with at least two Saturdays a month from 8:00am to 2:30pm.

Job Responsibilities:

• Develop comprehensive knowledge of AAA Northeast products and services, and use this knowledge to promote memberships, auto-renewal, digital membership, credit card program, business line referrals and other initiatives.
• Deliver accurate and timely information to members regarding club products/services, maintain department standards, and support club partnerships (e.g., Registry Services, TSA).
• Provide registry and TSA services where applicable, processing confidential documents, entering data into systems, and ensuring compliance with laws, rules and regulations.
• Assist members with accommodations, routing, hotel and car reservations, and promote International/Inter American permits, passport photos, foreign currency, theme park tickets and other club products.
• Consistently meet or exceed member satisfaction scores and related position goals.
• Keep up-to-date on all promotions and initiatives, recognizing opportunities to improve branch performance.
• Act as liaison with other departments (Travel, Insurance, Membership, Finance, IT, Member Relations) to coordinate information for member or department issues.
• Perform job duties according to department policies and procedures, adhering to safety protocols.

Qualifications:

• Education: High School Diploma or GED.
• Experience: Customer Service with a focus in Sales.
• Licenses &
  
  Certifications:
  
  Pass state specific and federal background checks, meet individual state requirements to perform registry & TSA services.

AAA Northeast is an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.