Customer Service Associate

East Lyme, United States | Posted on 03/06/2026

Since 1989, Birk Manufacturing Inc. has designed and manufactured high-quality flexible heaters and thermalsystems for use in various devices, instrumentation, and equipment for multiple industries.

Over the years, Birk Manufacturing has grown into an industry leader for thermal management and custom turn-key solutions. We are looking tobring on an experienced customer service associate at our location in East Lyme, CT.

Why Work with Us:

• Competitive starting salary of $25-26/hour (based on experience)
• A full benefits package including Health, Dental, Vision and Life Insurance
• 401K retirement plan with company match
• Paid Time Off
• Small company environment so you can have a significant impact and real opportunities for growth
• Commitment to work/life balance

The Position:

The Customer Service Associate is responsible for supporting customers and internal teams by managing communications, processing orders, coordinating order-related activities, and providing back-up to the inside sales team as needed. This role helps ensure accurate order handling, timely responses, and strong customer satisfaction.

Essential Functions:

• Answer incoming phone calls and direct inquiries appropriately.
• Greet visitors and customers in a professional and courteous manner.
• Enter and process customer orders accurately in company ERP system within a timely manner.
• Respond to customer orders with an order acknowledgement once they have been entered into company ERP system.
• Forward new orders and related information to the sales team.
• Provide back-up support to the internal sales team for the quoting process as needed.
• Respond to customer inquiries regarding general questions, status of orders, changes, etc.
• Follow up on orders, including FAI requirements, documentation, and delivery status.
• Coordinate drawing submittals and approvals with customers and internal teams.
• Maintain organized order records, notes on inquiries, and documentation.
• Provide world class customer service with a high level of attentiveness, quick responsiveness, upbeat attitude, accurate and timely responses.

This is a full-time on site position, and typical work hours and days are Monday through Friday, 8:00AM to 4:30PM

About You:

• High school diploma or equivalent required
• PC literate with working knowledge of MS Office Suite;
  Word, Excel, Outlook, PowerPoint, Adobe
• Experience with ERP systems.
• 2 - 3 years working in an office environment providing administrative assistance.
• Experience with IT and phone systems.
• Associate’s degree in communication, marketing, sales or business administration is a plus.
• Bilingual Spanish speaking is a plus.

If you are interested in joining a stable, growth-oriented, and innovative organization where you can make a difference, we want to hear from you! Learn more about the company at  .

360 Recruiting Group is the trusted partner to many small to mid-sized businesses throughout New England. As a dedicated partner, we work as an extension of their organization, offering full-service recruiting to hire for direct and permanent positions with our clients.