Patient Ambassador; Phones, Scheduling, Admin, Customer Service

Location

East Lyme & New London, CT

Patient Ambassador handles patient intake, scheduling, and coordination. Requires attention to detail and organization.

• Be the front-facing patient liason for the practice
• Schedule, authorize and send pertinent medical records/orders for appointments
• Handle a high quantity of patient phone calls
• Maintain a positive and friendly attitude and deliver excellent customer service to patients
• Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
• Be receptive to training and coaching on best practices
• Maintain an organized working space
• Coordinate with other team members and doctors as needed for scheduling issues or questions
• Other duties as required as they relate to the position

• Understanding of best practices in the industry as it relates to schedule coordination and patient intake
• Have excellent written and oral communication skills
• Compassion and high level of service for our patients, parents, and staff
• Integrity, always doing the right thing
• Dependable, reliable to be at work when scheduled
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• Professional manner and appearance at all times
• Telephone skills:
  Proper telephone etiquette and information gathering skills

• 1-3 Years Relative Experience

In addition to an hourly rate, we offer a competitive benefits package including monthly bonus opportunities, Medical/Rx, Dental, Vision coverage, a 401(k) retirement plan with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options.

As set forth in Kozlowski DePascale Orthodontics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.