Area Manager, Retail Retail & Store Manager

Overview

The Area Manager is responsible for all operations in his/her business unit. They will assist the Operations Manager to make careful considerations of all aspects in the business unit before making a business decision. The Area Manager is responsible (with the Operations Manager) for business unit goals, decisions, plans, implementation and evaluation of performance.

• Matric essential (Post Matric / formalized qualifications advantageous)
• Minimum 5 years’ experience in a Clothing Retail Operations environment as an Area Manager
• Valid Code 8 drivers license – endorsed
• Willingness to travel extensively

• Responsible for the branch/s as a whole, ensuring that the outside of the store is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained
• Co-ordination of janitorial and repair services

• Responsible for all stock and will be held accountable for all overages and shortages
• Should ensure control of inventory
• Prepare requisitions to replenish stock. Identify and report on slow selling items
• Stock loss action plan

• Manage the quality and quantity aspects of the merchandise assortments
• Co-ordinate the layout of shelves and merchandise of seasonal and sale displays
• Identify new ways of promoting merchandise
• Ensure required housekeeping standards at all times
• Ensure that there is an equal standard throughout the stores

• Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited
• Achieve and exceed store sales targets.
• Actively participate in promotions, stay up to date with current advertising and provide sales leadership to staff
• Stay current with products, marketing and pricing of area retailers with similar products

• Ensure that the standard of administration and procedures in store are met
• Make certain that business direction and strategies are followed
• Ensure that the responsible persons are following proper procedures when handling all store cash
• Check and verify these documents daily
• Manage controllable expenses as this directly affects the profitability of the branch

• Assign employees to specific duties
• Encourage, assist and train employees to become a motivated sales force
• Manage performance and development of staff
• Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary
• Determine when extra temporary staff is needed and recruit same

• Manage the security in all aspects of the business and ensure that security procedures are strictly adhered to
• Monitor security staff and make sure that they are alert and performing their duties to the maximum

• Must possess strong customer service and communication skills and the ability to apply a friendly and enthusiastic manner on a daily basis
• Train staff in customer service
• Assist customers with enquiries and complaints
• Continuously satisfy customer needs and attract clientele

• Ability to work under pressure
• Ability to use own initiative
• Good attention to detail
• Excellent proven ability to manage staff and ensure maximum productivity
• Computer Literate – MS Office