Utilities Team Leader

About the Role:
Utilities Team Leader

Company Overview

This organisation specialises in the development, leasing, and management of commercial and industrial real estate. The environment is dynamic and fast-paced, with a strong focus on ethics, customer service, and teamwork.

Role Overview

The Utilities Team Leader is responsible for assisting with council billing, reporting, and risk management across multiple utility streams. Utilities include, but are not limited to, water, electricity, sewer, effluent, refuse, alternative energy solutions, backup electricity, gas, and other related services.

Key Responsibilities

Utility Management

• Manage relationships between landlords, service providers, and tenants to optimise service delivery and efficiency.

• Facilitate the opening of new municipal accounts.

• Handle and resolve council and municipal queries.

• Prepare regular reports and support risk management processes.

• Provide operational support to the utilities team.

• Monitor utility consumption and recovery.

• Identify and implement cost-saving opportunities in electricity and water usage.

• Manage and coordinate leak detection and resolution.

• Prepare financial reports and accruals.

• Conduct verification and optimisation of utility data and billing.

Utility Accounting and Administration

• Assist with accounting and administrative functions to ensure accurate billing and recovery of utility costs per billing cycle.

• Review and vet municipal billing reports.

• Conduct annual tariff audits.

• Track municipal valuations and related changes.

• Perform energy assessments and feasibility studies.

• Ensure buildings are billed on the most beneficial tariff structures.

Risk Management and Compliance

• Ensure compliance with relevant legislation, municipal bylaws, and regulations.

• Assist management in maintaining effective processes and systems to minimise operational and financial risk.

Requirements

• Proven experience in the property industry is essential.

• Minimum of 5 years’ experience within a utilities or municipal billing environment.

• Experience with creditors, account reconciliations, and payments is essential.

• Valid driver’s licence.

Skills and Competencies

• Strong verbal and written communication skills.

• Effective time management and organisational abilities.

• Ability to multitask and work under pressure.

• Strong relationship-building skills.

• Financial and business acumen.

• Staff supervision or team leadership ability.