Non-Motor Claims Assessor

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Purpose

The role will effectively investigate, adjust and report on assigned claims, thus ensuring containment of all Non Motor claims spend on providing excellent service in setting a culture of best practice within mandated responsibility.

You would: Process and Understand of Non-Motor claims terms & claim types.

• Should be aware of escalation metrics and approved channels.
• Analyzing a problem and formulating its solving approach
• Identifying signs and details indicating fraud
• Understanding of the non-motor claims policies, activities, and procedures in claims environment.

• Providing prompt & correct assessment.
• Explore alternatives available for claims assessing and settlement processes, moderation, building rates and service providers.
• Mapping client needs to company specified.
• Create collaborative relationships with internal and external process improvements designed to enhance the customer experience and value.
• Support implementing of new systems and processes

• Actively follow service practices to determine the status of customer service and relations.
• Proactively identify customer solutions (process, product, systems) to address changing service requirements, ensure customer satisfaction
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.

• Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures, and standards.
• Operate within agreed mandates.

• National Senior Certificate (NSC)
• Higher Certificate in Short
  - Term Insurance (NQF
  5)
• 3- 5 years Non-Motor Claims experience,
• Valid South African Drivers Licence

• TA Interview:
  This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values and more context on the role. It will also allow up the opportunity to get to know you a little better, and ensure OMI can meet your needs
• Panel Interview:
  This will be with 2 members of the senior leadership of the team and 1 member of the HC leadership team
• Technical & Psychometric Assessments:
  These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification
• Final Feedback

05 February 2026 , 23:59