Medical Receptionist

A well-established orthopaedic surgical practice is seeking a professional and experienced Medical Receptionist for a maternity cover contract. The successful candidate will play a key role in ensuring smooth front-office operations while delivering exceptional patient care.

Key Responsibilities

• Welcome and assist patients courteously, both in person and telephonically

• Register new patients and accurately capture medical aid and insurance information

• Manage and schedule patient appointments efficiently

• Coordinate theatre bookings and compile theatre lists, liaising with relevant teams

• Confirm appointments via phone, email, or messaging systems

• Handle appointment cancellations and rescheduling

• Respond professionally and timeously to patient, family, and healthcare provider enquiries

• Manage incoming and outgoing emails and messages accurately

• Perform general administrative duties, including filing, photocopying, and document control

• Assist with typing clinical notes, motivation letters, and feedback reports

• Receive and process cash and card payments, including receipting

• Liaise with medical aids regarding authorisations, admissions, and related queries

• Maintain practice inventory, monitor stock levels, and arrange supply orders

Minimum Requirements

• Matric Certificate

• Minimum of 2 years’ experience in a medical or surgical practice

• Experience working with medical aid schemes

• Computer literate with working knowledge of Microsoft Office

• Experience with medical practice software (e.g. Veri Claim) will be advantageous; training will be provided

Skills and Attributes

• Professional and confident communicator

• Excellent typing skills

• Strong language proficiency in English, Afrikaans, and Xhosa

• Strong organisational and multitasking ability

• Detail-oriented, analytical, and diligent

• Reliable, responsible, and well-presented

• Able to work independently and under pressure

• Team-oriented with a patient-focused approach