Revenue Management Controller

POSITION OVERVIEW

As a Revenue Management Controller, you need to have good credit management, your duties include conducting credit checks on new customers, resolving problems in relation to invoice payments, and reconciling complex month-end accounts.

RESPONSIBILITIES

Develop and monitor a credit control system in collaboration with sales and marketing, finance, and executive team members.

Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.

Establish policies that follow customer service best practices while ensuring customers submit payments on time.

Reconciling complex accounts that have been escalated from the AR team.

Monitoring debtor balances to ensure a reduction in debtors DSO.

Liaising with customers, as well as internal personnel including the sales team.

Maintain loan records, conduct regular analysis of the credit-control system, and implement changes as needed to reduce bad debts.

Follow up on overdue invoices and payments and escalate as necessary.

Look for ways to improve debt collection processes.

Reply promptly to client questions and concerns received by voicemail or via written communication.

Process irreconcilable debts/prepare debt write-offs, as in the case of bankruptcy, to be written off and archived.

Establish and maintain regular communications with clients to facilitate periodic payments.

Develop and maintain the groups customer onboarding and data management process and systems.

REQUIREMENTS:

High school diploma or equivalent; associate or bachelor's degree in accounting or related field preferred.

1-2 years of experience in a similar role.

SKILLS

Strong understanding of accounting principles and procedures.

Proficient in Microsoft Excel and other accounting software.

Excellent data entry skills with a high level of accuracy.

Detail-oriented and able to multitask in a fast-paced environment.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Willingness to learn and adapt to new processes and systems.

Knowledge of revenue management best practices is a plus