Key Account Manager

Location: Office-based with periodic merchant visits - East London, Mthata and Queenstown
Employment Type: Permanent | On-site

Turn relationships into revenue. Data into decisions. Merchants into long-term partners.

This is a strategic, consultative commercial role for someone who loves building relationships, analysing performance, and growing accounts over time.

As a Key Account Manager, you’ll act as trusted advisor to an established merchant base, helping clients unlock the full value of an integrated fintech platform spanning payments, capital, software and VAS
.

Think Customer Success meets Commercial Account Management.

• Drive revenue growth through structured upsell and cross-sell strategies
• Analyse merchant data to identify opportunities and churn risks
• Proactively retain and reactivate merchants
• Build strong relationships via regular check-ins, education sessions and tailored support
• Maintain CRM discipline and performance reporting
• Collaborate with Growth Executives and internal teams to align growth strategy

• 3+ years’ experience in Account Management, Customer Success or Commercial Sales
• Strong analytical mindset and CRM proficiency
• Fintech / financial services / merchant services experience (advantage)
• Matric (tertiary qualification in Business / Commerce / Marketing advantageous)
• Excellent communication and relationship-building skills
• Driver’s licence and own vehicle

• Revenue growth across your merchant portfolio
• Increased product penetration
• Reduced churn
• High client engagement
• Clean CRM reporting

• Commercially sharp
• Consultative by nature
• Relationship-driven
• Data-led
• Comfortable owning outcomes