Provincial General Manager - Eastern Cape

Introduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 127-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 7 African countries including Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash‑back cover, retirement solutions and life insurance.

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Develop and drive profitable sales through effective plans, targets and growth in support of the business sales strategic objectives and maintain compliance with regulatory requirements

• Degree in Commerce/Marketing/ Business Management and or equivalent relevant qualification
• FSCA recognized qualification
• FAIS Key individual Regulatory Exam Level 1
• FAIS Representative Regulatory Exam Level 5
• 8 - 10 years’ experience in a senior sales management role (essential)
• 5 - 8 years’ management experience (essential)
• Experience in rendering of financial services (essential)

• Implement and manage the sales strategy for the province that are aligned to the overall business strategy and the principles of client centricity.
• Develop, implement and manage a risk management strategy for the relevant Province that effectively manage and mitigate risks.
• Research and build competitor and market intelligence for the province in order to proactively enhance sales strategy and tactics.
• Drive the reduction of wastage in the province through g. the prevention of fraud, management and prevention of surrenders, early duration claims, management and prevention thereof.
• Drive legislative and internal compliance within the province and ensure adherence to high ethical standards.
• Ensure efficient client service and administration processes are developed, implemented, maintained and managed within the geographic area.
• Manage and monitor activities of Regional Managers through market allocation to ensure that each Regional Manager has adequate and appropriate market access opportunities.
• Drive the implementation of sales plans or strategies, in collaboration with the Regional Managers, to increase new sales opportunities and penetration levels.
• Monitor and track Province performance to ensure that business meet agreed productivity, production and quality targets.
• Analyse the profitability within the province and oversee the formulation and implementation of plans for improvement with the relevant stakeholders.
• Set targets and take accountability for the overall achievement of performance objectives in the business area by driving sales performance.
• Communicate processes, control requirements, risk management frameworks and regulatory requirements that impact the sales processes.

• Define and influence service models across functions to ensure continued client satisfaction, value chain integration and optimisation.
• Drive an aligned client service excellence culture, which enables rewarding relationships, encourages innovation and allows team to provide exceptional client service and ensures that clients are treated fair.
• Drive efforts to better understand client requirements and align service offering with client
• Strategically direct service delivery to meet internal and external customer after sales needs, expectations and targets.
• Build and maintain relationships with clients and internal and external
• Evaluate recommendations to improve client service and fair treatment of clients within area of responsibility.
• Provide authoritative, expertise and advice to clients and
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.

• Create a positive work climate and culture to energise employees, give meaning to work, minimise…