Field Service Technician,II Job East Liberty area,Ohio USA,Engineering

Overview

Discover your potential. Pursue your passion. Link Engineering Company (LINK) is a premier designer and manufacturer of precision test equipment, we specialize in developing customized solutions for the Automotive, Aviation, Off-Highway, Rail, and Civil Engineering industries. We are headquartered in Plymouth, Michigan, outside of Detroit, and maintain testing laboratories, manufacturing, and support facilities around the globe.

Dearborn, Michigan

Established in 1935, we have been a family-owned company for generations. We treat our customers and employees as if they are part of our family. We set our employees up for success, as they are given constant opportunities to learn and develop new skills. As many of our team members have been with LINK for a generation or more, the LINK team is equipped with a wealth of knowledge, providing decades of hands-on experience and out-of-the-box thinking to OEMs and suppliers everywhere.

We are looking for a talented Field Service Technician, II who is responsible for supporting customers on and off site. This includes working with control software to integrate customer test requests, performing test equipment calibrations, executing troubleshooting efforts on test cell equipment, and maintaining customers test equipment (Link systems as well as competitor’s equipment).

Responsibilities

Perform field checkout and start-up of industrial test stand and dynamometer upgrades
Drive resolution and solution to complex diagnostics and servicing tasks with minimal supervision, including work on non-Link equipment
Complete functional checkout workbook and performance verification of equipment
Inspect & test all machine subsystems
Troubleshoot electro-mechanical, instrumentation and data acquisition systems
Perform equipment calibration to ISO 17025 standards
Complete service reports, calibration, and maintenance reports as necessary
Perform analysis and create solutions to repair customer issues
Perform maintenance and calibration of testing equipment
Assist customers and provide suggestions on sound and acceptable practices on maintaining their equipment
Maintain consistent and proactive communication with the customers about repairs, equipment, delays or obstacles as appropriate
Create and implement preventive maintenance strategies
Conduct training for customers on the use of new and used equipment
Respond to customer inquiries and complaints professionally and promptly, instilling confidence in the willingness and ability to resolve an issue
Ensure all work is carried out in accordance with Company Policies and Safety Standards, performing work in a safe manner using all available safety equipment
Perform both minor upgrades and large-scale installations, reviewing the upgrade or installation plans to accurately determine the necessary parts and materials required for the job
All other related duties as assigned
Possess mental faculties consistent with performing the minimum requirements of the job
Adhere and perform all duties aligned with the core values of the LINK Group organization:
Can-Do Attitude, Courage, Commitment, Humility and Accountability

Qualifications

High School Diploma or equivalent
Minimum of 2-year degree in Mechatronics, Industrial Electronics preferred
Minimum of 4 years of experience commissioning and repairing industrial machines

Knowledge, Skills & Abilities

Highly motivated and self-directed
Ability to set priorities and meet deadlines
Hands-on problem solving and continuous improvement support
Strong customer interaction skills with the ability to work well in a team
Ability to interpret electrical schematics and mechanical prints
Strong troubleshooting skills including electrical noise, component issues, mechanical issues, fluid…


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