Clinic Manager II

Position Summary

The Clinic Manager plays a pivotal role in championing excellence in patient care, fostering a culture of wellness, and driving transformative change within the clinic setting. This role entails overseeing clinic operations, clinical care quality, financial stewardship, human resources management, and information systems with a focus on innovation, continuous improvement, and quality assurance. The Clinic Manager acts as a change agent, inspiring a collaborative culture that aligns with organizational goals for patient-centered care and operational efficiency.

• Lead and continuously improve patient care delivery, prioritizing safety, efficacy, and compassionate service.
• Utilize quality improvement tools (e.g., fill rates, schedules, patient volume metrics) to identify and act on opportunities for process enhancement, ensuring effective and quality patient care.
• Engage with patient feedback mechanisms (e.g., NPS, surveys) to drive meaningful change, actively fostering a culture that values patient-centered care and wellness.
• Champion the use of evidence-based practices to enhance care quality and align with organizational care standards.

• Acts as a catalyst for transformation by promoting a culture of wellness, open communication, and shared purpose across the clinic team of greater than 10 members.
• Empower staff through continuous development, clear expectations, and opportunities for leadership within their roles.
• Collaborate with interdepartmental teams to share knowledge and resources, support clinic goals and broader organizational objectives.
• Drive a supportive environment for change, encouraging staff engagement and shared accountability for clinical success and patient outcomes.
• Clinic is typically broader scope of care, including specialty services.

• Collaborate in the development of budgets and oversee financial operations, ensuring resources are utilized effectively and aligned with patient care goals.
• Implement best financial practices and hold staff accountable to budgetary expectations, promoting a culture of fiscal responsibility.
• Oversee purchasing and inventory management to support patient care needs and operational sustainability.

• Drive recruitment, on-boarding and ongoing training initiatives with an emphasis on creating a supportive, engaged team culture.
• Promote staff well-being and engagement through regular recognition, team-building activities, and mentorship, fostering a work environment that values staff wellness and growth.
• Ensure appropriate staffing and scheduling to support clinic operations, maintaining flexibility to adapt to evolving patient care needs.
• Ensure timely and accurate employee timekeeping and approval.

• Understand health information and billing systems to maintain efficiency, accuracy, and compliance with privacy regulations (e.g., HIPAA).
• Conduct and participate in audits to reduce risks, ensuring adherence to clinical policies and quality standards.
• Actively support data-driven decision-making to improve clinic operations and patient outcomes.

• Support efforts in emergency preparedness and response, ensuring that clinic staff are equipped to handle a variety of scenarios.
• Collaborate in innovative strategies to enhance patient engagement and improve clinic services, contribution to the clinic’s reputation and success.
• Ensure timely maintenance and repairs of clinical equipment as needed.
• Participate in community outreach and marketing initiatives to build strong relationships and promote a positive public image for the clinic and the organization.

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Business or Healthcare Administration or a related field; three to five years of related and progressively more responsible or expansive work experience in a medical clinic practice, ambulatory setting or health facility involving physician practice, including experience in management and supervision; or an equivalent…