Floating Client Service Associate

Full Time Floating Client Service Associate

Job Category: Retail Banking

Requisition Number: FULLT
003951

• Posted :
  January 21, 2026
• Full-Time

• East Lansing
  1380 W. Lake Lansing Rd.
  East Lansing, MI 48823, USA
• Pleasant Lake
  11628 Bunkerhill Rd
  Pleasant Lake, MI 49272, USA
• Eaton Rapids
  2461 S Michigan Rd
  Eaton Rapids, MI 48827, USA
• Williamston
  1245 E Grand River Rd
  Williamston, MI 48895, USA
• Charlotte
  129 Lansing St
  Charlotte, MI 48813, USA
• Bellevue
  111 E Capital Ave
  Bellevue, MI 49021, USA

Join our expanding team at Independent Bank's NEW Macomb location!

At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company.

We also recognize the importance of career growth, which is why we are proud to offer an exciting and fulfilling Career Path for all of our Retail Branch employees. Whether you’re an experienced banking professional, or excited to begin a lucrative career in banking, our Career Path offers self‑directed growth opportunities allowing for the freedom and flexibility to advance at your own pace.

This Career Path covers everything from conducting financial transactions, to educating clients on products and services, building client rapport, and even originating client loans. Beginning as a Client Service Associate allows you to learn the basics about Independent Bank’s culture, policies and procedures. From there, you will be equipped with all of the materials necessary to advance through the Career Path, at the rate that suits you, with the potential to earn more as you learn more!

The following paragraphs explain the different levels of the Career Path, including the duties and responsibilities of each level.

Please note, this position is a floating position requiring time spent at multiple branches throughout any given week. The branches required for this position are:

• Cedar Springs
• Muskegon
• Rockford
• Standale
• Sparta
• Plainfield
• Sand Lake

As a Client Service Associate (CSA), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will focus on learning and/or reviewing basic banking transactions, and the fundamental banking terms, products, and services offered by Independent Bank. This position is similar to a traditional “bank teller” role with self‑guided growth opportunities.

• Assist clients with transaction services and provide solutions in a friendly and efficient manner.
• Deliver financial solutions to clients utilizing the Independent Bank products and services.
• Gain an understanding of the basic framework of Independent Bank accounts.
• Become skilled with regards to conducting different types of transactions for clients.
• Utilize all available technology to perform daily tasks.

As a Client Service Associate 2 (CSA2), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will continue to grow the knowledge, skills and abilities necessary to better service Independent Bank clients and offer appropriate products, services and solutions. This position is similar to a traditional “bank teller” role with self‑guided growth opportunities.

• Assist clients with transaction services and provide solutions in a friendly and efficient manner and with credibility.
• Strengthen your understanding of the basic framework of Independent Bank business accounts.
• Become proficient with regards to conducting different types of transactions for clients.
• Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.
• Begin to recognize opportunities to deliver financial solutions, and meet client needs, with Independent Bank products and services.
• Identify client referral opportunities to appropriate team members.
• 1+ years of community banking experience.
• Develop…