Bilingual Customer Service Specialist – Shift

Job Overview

First National Bank of America is seeking a client focused Bilingual Customer Service Specialist with a servant’s heart to join our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide an exceptional service and sales support in both English & Spanish. This role ensures that the online branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture.

The ideal candidate will enjoy working in a goal-oriented and team-focused environment.

Schedule – Monday to Friday 9AM-6PM

Compensation includes an hourly wage and a shift premium for hours worked after 5:00 PM.

• Provide service in both English and Spanish
• Answer inquiries regarding checking, savings, CD’s, IRA’s and home equity products
• Resolve account issues and ensure client satisfaction
• Drive deposit, lending, and cross-sell growth through consistent conversations
• Promote digital banking tools
• Uncovering client needs and recommend suitable products
• Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML)
• Maintain accurate client records and follow up on pending documentation

• Bilingual fluency (English & Spanish) – verbal and written
• Experience in a call center supporting English and Spanish speaking customers
• Prior banking or financial services experience (preferred)
• Exceptional interpersonal and communication skills
• Experience with Jack Henry (preferred)
• Ability to quickly course correct and adapt in culture of change

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is an Equal Opportunity Employer.