Technical Support Specialist

Technical Support Specialist

East Haven, CT

CPA medical Billing a division of GeBBS Health Care company is currently seeking an experienced Technical Support Specialist to join our team. Connecticut based candidates only.

The IT Support Specialist is responsible for providing high-quality Tier 1 and Tier 2 technical support to our US workforce of employees. This role focuses on resolving everyday IT issues, managing device and account support, and ensuring smooth onboarding/offboarding processes.

We are looking for someone who thrives with autonomy, takes pride in being a reliable problem-solver, and moves quickly to keep things running smoothly. You should be comfortable being the first line of support, and eager to improve processes as we scale. This role is critical to our day-to-day operations and calls for someone ready to take full responsibility and lead the function.

This role is on-site in East Haven, CT.

• Bachelor’s degree in related field or equivalent years of experience.
• 3+ years in IT support, preferably within a remote or decentralized environment.
• Proficiency in troubleshooting operating systems (Windows and macOS), basic networking, and remote support tools.
• Strong interpersonal and communication skills with a customer‑centric mindset.
• Naturally proactive and comfortable working within a dynamic and decentralized environment.
• Naturally inquisitive with a desire to solve problems and dig into detailed analysis.
• Ability to prioritize tasks, be organized and manage competing priorities effectively.
• Proven ability to communicate effectively to various audiences/levels including leadership through various mediums.
• Experience with device management platforms like Intune.
• Familiarity with IT ticketing systems and basic ITIL principles.
• Relevant technical certifications.

• Provide first-line support by troubleshooting hardware, software, and supporting company endpoint devices.
• Work with team members in multiple locations to provide support. Delivering service and support to end-users working onsite and remote.
• Maintain IT asset inventory and documentation, tracking hardware life cycles and software licenses.
• Manage IT onboarding and offboarding, ensuring seamless provisioning and deprovisioning of company hardware, software, and accounts.
• Support the deployment and troubleshooting of remote management tools and company-specific applications.
• Implement and maintain system hardening standards, including company specified group policies to ensure the security and compliance of IT system.
• Support our adoption of new tools, including management of users and configuration of SAML and other SSO mechanisms.
• Follow standard processes and procedures.
• Use helpdesk ticketing system for tracking issues and problem resolution.
• Maintaining prompt and effective inter and intra-team communication.