Retail Learning & Engagement Coordinator

The Opportunity

Join our team as a Retail Learning & Engagement Coordinator, where you’ll play a key role in delivering a smooth and effective onboarding experience for new and transitioning team members across the Retail Delivery network. In this highly organized and collaborative role, you’ll coordinate learning activities, maintain resources and tools, track progress, and ensure consistent execution of our learning frameworks—partnering closely with leaders and cross‑functional teams.

While not a training role, this position is essential in keeping our learning operations running seamlessly. If you’re an excellent communicator who thrives in a fast‑paced, team‑focused environment and can balance independent work with in‑office collaboration, we’d love to meet you.

American Eagle Financial Center‑East Hartford, CT

Fulltime

Organized and Operationally Strong

You expertly manage schedules, workflows, and moving parts. You keep onboarding, mentoring touchpoints, materials, and documentation on track. You anticipate risks before they become issues and ensure nothing slips through the cracks.

A Consistent and Collaborative Communicator

You communicate clearly and proactively with mentors, leaders, SMEs, and new hires. You keep expectations aligned, follow‑ups timely, and ensure everything has visibility into progress, readiness, and next steps.

A Process Improver

You maintain clean, current, and user‑friendly learning tools and materials. You gather feedback, spot themes, and help strengthen learning operations by ensuring updates, accuracy, and consistency across the network.

A purpose‑driven organization with a proud legacy. Guided by our mission to enrich lives and create a world where financial freedom is a reality, we lead with heart, show up authentically, and seek to uplift our members, communities, and each other. Our culture is our power, it fuels innovation, amplifies impact, and sets us apart as we grow together and reach new heights.

• Onboarding, Mentoring, and Early‑Tenure Coordination
• Coordinates the end‑to‑end mentoring workflow across branches and MSSC to ensure a consistent experience.
• Maintains visibility into where each new hire/mentee is in the process, what’s next, and what is at risk of slipping.
• Coordinates mentor/mentee scheduling with Workforce Management and branch leadership, aligning timing to protect operational coverage and reduce disruption.
• Manages reschedules and logistics to ensure sessions still occur when real‑world schedules change.
• Administers readiness requirements and confirms prerequisites are met before mentors are assigned.
• Flags early risks and escalates themes so the manager can intervene sooner.
• Learning Reinforcement Tools, Materials Governance, and Session Support
• Supports training and mentor sessions using manager‑approved content by coordinating schedules, materials, attendance tracking, and follow‑up actions.
• Reinforces expectations and confirms required activities are completed—without owning curriculum, program strategy, or governance.
• Maintains centralized mentoring/onboarding tools so resources are usable and consistent across channels.
• Coordinates updates with SMEs when processes, tools, or policies change and ensures changes are reflected in materials.
• Handles documentation organization and version control so teams aren’t using outdated materials.
• Collects feedback from trainers, MSSC leaders, and branch leaders; consolidates themes, risks, and what’s “breaking” into clear summaries for the manager.
• Communication, Tracking & Administrative Support
• Coordinates learning‑related communications to reinforce clear expectations, timelines, required activities, and follow‑up across stakeholders.
• Manages post‑mentoring packet distribution/collection, records completion, and keeps documentation clean, timely, and audit‑ready.
• Maintains tracking/reporting for mentoring and onboarding milestones, session participation, and completion status so leaders have visibility.
• Tracks mentor certification enrollment/completion and keeps status visible for leaders.
• Coordinates recognition logistics based on manager parameters.
• Where…