V2500 Customer Technical Services Engineer

** Date Posted:
**** Country:
** United States of America
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* Location:

** US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG
** Position Role Type:
** Onsite
* * U.S. Citizen, U.S. Person, or Immigration Status Requirements:
** U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
** Security Clearance Type:
** None/Not Required
** Security Clearance Status:
** Not Required Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone.

Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.
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* What You Will Do:

** The V2500 Customer Technical Service department is seeking an individual to join our team of highly skilled engineers in East Hartford, CT. Our focus is to manage and resolve technical issues for V2500 hardware in order to ensure engine safety and to maintain competitive advantage relative to operational parameters such as Delays and Cancellations (D&C’s), In-Flight-Shut-Down (IFSD) rate, reduction of maintenance burden, etc.

The successful candidate will coordinate closely with various P&W/IAE engineering groups, IAE Customer Programs & IAE field offices to support technical issues and monitor our fleet of more than 6000 engines.

This position resides in the Oil System Team.

Responsibilities will include:
* Working directly with Commercial and Military users (American Airlines, United Airlines, British Airways and others) to resolve technical issues by providing on-wing troubleshooting.
* Working closely with field offices, engine shops, customer support, engineering, suppliers and publication to support investigations and/or questions from the field.
* Monitoring the fleet to identify potential emerging issues relating to engine hardware and escalate to management accordingly.
* Ensuring prompt investigation closure and implementation of required closing actions with respect to engine hardware. Provide closure reports to the customer, airframer and authorities in a timely manner where required.
* Identifying and incorporating improvements to the Engine Manual, Aircraft Maintenance Manual, Troubleshooting Manual, Component Maintenance Manuals, and Services Bulletins based on field issues, customer feedback, One-Time-Concession (OTC) history, and E-Net cases.
* Provide technical material and/or on-site support for regional forums and conferences.
* Support on-time delivery of key metrics for E-Net cases, IRSO’s, event investigations.
* Providing technical materials or other technical or logistical support for conferences.
** Qualifications You Must Have:
*** Bachelor's Degree in Engineering
* 5+years of Engineering experience, or 3+years with an advanced degree
* U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program contract.
** Qualifications We Prefer:
*** An understanding of V2500, PW2000/4000 engine hardware, processing of Engineering Authorization changes, Service Bulletins, Special Instructions and One Time Concessions (OTCs)
* Familiarity with the process of drafting and updating the various technical processes located in the Aircraft Maintenance Manual, Troubleshooting Manual, and Engine Manual
* Understanding of how airlines operate and maintain their engines locally.
* Experience in the aftermarket (engine shop, part repair center, supplier) or original manufacturing segments of the business.
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* What We Offer:

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* • Benefits• Relocation Package
** Learn More & Apply Now!
** This role is:

Onsite:
Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
* Candidates will…