Senior Engineer - Onsite

V2500 Customer Technical Service (CTS) Engineer

Location:

PW100, 400 Main Street, East Hartford, CT 06118, USA
Job Type: Onsite – Full Time

• Work directly with operators (American Airlines, United Airlines, British Airways, etc.) to resolve technical issues by providing on‑wing troubleshooting and support while engines are in shop.
• Collaborate with field offices, engine shops, customer support, engineering, suppliers and publications to address questions related to engine maintenance, hardware conditions, engine and event investigations, and general field inquiries.
• Monitor the fleet to identify emerging issues and raise escalation when required.
• Interface with Aftermarket and Sustainment Engineering, Fleet Management Programs, MRO/Engine Overhaul organizations, Standard Practices, CIPTs, Chief Engineers office, Structures, and Performance Analysis groups to develop technical data for engine and hardware inspection/maintenance.
• Ensure prompt investigation closure and implement required actions; provide closure reports to customer, airframer and authorities.
• Incorporate improvements into the Engine Manual, Aircraft Maintenance Manual, Troubleshooting Manual, Component Maintenance Manuals, and Services Bulletins based on field issues, customer feedback, One‑Time Concession history, and E‑Net cases.
• Provide technical material and/or onsite support for technical review meetings, regional forums, and world conferences (some travel required).
• Support overall delivery metrics such as On‑Time E‑Net case response rate, One‑Time Concession delivery, Investigation closure rate.
• Cover on‑call customer issues including nights, weekends, and holidays as needed.

• Bachelor’s degree in engineering.
• 5+ years of engineering experience or 3+ years with an advanced degree.
• U.S. citizenship required.

• Understanding of V2500, PW2000/4000 engine hardware and processing of Engineering Authorization changes, Service Bulletins, Special Instructions and One‑Time Concessions.
• Familiarity with drafting and updating technical processes in the Aircraft Maintenance Manual, Troubleshooting Manual, and Engine Manual.
• Knowledge of airline engine maintenance practices.
• Experience in aftermarket or original manufacturing segments (engine shop, part repair center, supplier).

• Salary range: 82,000 USD – 164,000 USD.
• Medical, dental, vision, life insurance, short‑term and long‑term disability, 401(k) match, flexible spending accounts, and other benefits may apply depending on business unit.
• Annual incentive compensation programs (short‑term and long‑term) may be available.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.