Trainer V

Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments—creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

$52,514.00 / yr – $68,200.00 / yr

Pay is $52,514 – $68,200 which may be below your state's minimum wage. Please take this into consideration when applying.

Reporting to the Training Supervisor, the Trainer is responsible for development and delivery of remote and on‑site training curriculum. The Trainer has an intricate role in the organization as the Trainer is relied upon to be a Subject Matter Expert on all levels of the process. This innovative thinker will work closely with the Training team to develop, document, implement, and maintain comprehensive training and quality assurance plans.

These plans focus on continuous quality improvement by setting goals for meeting service‑level requirements, improving customer service, and increasing staff productivity and accuracy.

• Deliver remote and in‑person trainings with a high level of energy and enthusiasm.
• Develop and maintain training material and processing guides for staff.
• Maintain and update operational manuals and training materials with all system enhancements as they occur, communicating and training any upgrades with all affected parties in a timely manner.
• Work closely with the managers and supervisors on refresher trainings for staff that are not meeting QA expectations.
• Monitor, record, and report training functions, including tracking and reporting of training class information on the performance of trainees, training class progress and projects.
• Develop and conduct operational and remedial training classes including pre‑testing and post‑testing, classroom work, evaluations, and management feedback process.
• Ensure course content, testing, evaluations, and styles of training conform to accepted standards of instructional design and contract compliance.
• Provide quality and timely deliverables.
• Serve as SME (Subject Matter Expert) across all functional areas.
• Facilitate meetings and act as a liaison with the client and other business partners to identify and resolve issues and barriers within the process, policies and procedures.
• Maintain policy procedure guides and manuals and evaluate their effectiveness as demonstrated through staff performance.

• Hold a bachelor’s degree.
• Have experience with remote and in‑person training in a corporate setting.
• Show experience with design, development, and delivery of training programs including training needs analysis, training evaluation and instructor evaluation.
• Able to deliver information in a group setting both orally and written.
• Have experience with online learning management system software and/or online training programs.
• Demonstrate strong verbal and written communications skills, strong interpersonal skills, and ability to work in a team environment.
• Strong analytical, empathy and problem‑solving skills.
• Show flexibility and adaptability in a fast‑paced, changing operational environment.
• Exhibit proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook).
• Be able to devote the time required to meet the business needs and ongoing operations.

• Have experience in public sector or government sector with healthcare, Medicaid and/or CHIP.

In this role, you can expect the following working conditions:

• Onsite work: work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Perks and rewards designed for you:

• Health and welfare benefits:
  Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement savings:
  We will support you as you save for your future.
• Employee discounts:
  We offer you access to a vast selection of global, national, and local discounts on merchandise, services,…